Buyer help
Sourcing from Africa, answered
Guides for buyers on searching, requesting quotes, paying safely, and receiving goods across African export corridors.
How buying works on Gloseg
Gloseg is a business-to-business marketplace, so purchases are negotiated rather than added to a basket. You find a supplier, request a quotation, compare what comes back, then accept one quote to create an order.
The quote is where the commercial terms are fixed: unit price, minimum order quantity, lead time, packaging, and the Incoterm that decides who pays freight and who carries risk on each leg of the journey.
Payment steps are recorded against the order, which is what makes protection possible. A payment arranged privately outside Gloseg has no order record behind it and cannot be reviewed if something goes wrong.
Browse buyer topics
Getting started
Set up your buyer account and complete your sourcing profile.
Finding products and suppliers
Search, filter, and shortlist verified African suppliers.
Orders and payments
Turn an accepted quote into a tracked, paid order.
Shipping and delivery
Incoterms, documents, tracking, and customs clearance.
Refunds and returns
What can be returned, and how a refund is processed.
Trade Assurance
How order protection works and how claims are decided.
Getting started
- Creating your buyer account
- Completing your company profile
- Verifying your email address
- How the marketplace is organised
Finding products and suppliers
- Using search filters effectively
- Reading supplier verification tiers
- Comparing several suppliers
- Checking supplier trade history
Orders and payments
- Placing your first order
- Payment methods on Gloseg
- How escrow-style protection works
- Reading order statuses
Shipping and delivery
- Understanding Incoterms
- Tracking your shipment
- Customs and documentation
- Delivery timelines by corridor
Refunds and returns
- Return policy overview
- Requesting a refund
- Return shipping guidelines
- Refund processing times
Trade Assurance
- What Trade Assurance covers
- Coverage and protection limits
- Filing a Trade Assurance claim
- Dispute resolution process
Still need help
Talk to the Gloseg support team
If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.