Buyer help
Guides for buyers on searching, requesting quotes, paying safely, and receiving goods across African export corridors.
Gloseg is a business-to-business marketplace, so purchases are negotiated rather than added to a basket. You find a supplier, request a quotation, compare what comes back, then accept one quote to create an order.
The quote is where the commercial terms are fixed: unit price, minimum order quantity, lead time, packaging, and the Incoterm that decides who pays freight and who carries risk on each leg of the journey.
Payment steps are recorded against the order, which is what makes protection possible. A payment arranged privately outside Gloseg has no order record behind it and cannot be reviewed if something goes wrong.
Set up your buyer account and complete your sourcing profile.
Search, filter, and shortlist verified African suppliers.
Turn an accepted quote into a tracked, paid order.
Incoterms, documents, tracking, and customs clearance.
What can be returned, and how a refund is processed.
How order protection works and how claims are decided.
Still need help
If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.