Skip to main content
    Export Community Forum
    Track My Order
    Gloseg - Gateway to African Trade
    Gloseg

    Buyer help

    Sourcing from Africa, answered

    Guides for buyers on searching, requesting quotes, paying safely, and receiving goods across African export corridors.

    Contact supportBuyer FAQOpen a dispute
    6 topic areasVerified suppliers only
    Help CenterBuyer help

    How buying works on Gloseg

    Gloseg is a business-to-business marketplace, so purchases are negotiated rather than added to a basket. You find a supplier, request a quotation, compare what comes back, then accept one quote to create an order.

    The quote is where the commercial terms are fixed: unit price, minimum order quantity, lead time, packaging, and the Incoterm that decides who pays freight and who carries risk on each leg of the journey.

    Payment steps are recorded against the order, which is what makes protection possible. A payment arranged privately outside Gloseg has no order record behind it and cannot be reviewed if something goes wrong.

    Browse buyer topics

    Getting started

    Set up your buyer account and complete your sourcing profile.

    4 guides

    Finding products and suppliers

    Search, filter, and shortlist verified African suppliers.

    4 guides

    Orders and payments

    Turn an accepted quote into a tracked, paid order.

    4 guides

    Shipping and delivery

    Incoterms, documents, tracking, and customs clearance.

    4 guides

    Refunds and returns

    What can be returned, and how a refund is processed.

    4 guides

    Trade Assurance

    How order protection works and how claims are decided.

    4 guides

    Getting started

    • Creating your buyer account
    • Completing your company profile
    • Verifying your email address
    • How the marketplace is organised
    View all articles

    Finding products and suppliers

    • Using search filters effectively
    • Reading supplier verification tiers
    • Comparing several suppliers
    • Checking supplier trade history
    View all articles

    Orders and payments

    • Placing your first order
    • Payment methods on Gloseg
    • How escrow-style protection works
    • Reading order statuses
    View all articles

    Shipping and delivery

    • Understanding Incoterms
    • Tracking your shipment
    • Customs and documentation
    • Delivery timelines by corridor
    View all articles

    Refunds and returns

    • Return policy overview
    • Requesting a refund
    • Return shipping guidelines
    • Refund processing times
    View all articles

    Trade Assurance

    • What Trade Assurance covers
    • Coverage and protection limits
    • Filing a Trade Assurance claim
    • Dispute resolution process
    View all articles

    Still need help

    Talk to the Gloseg support team

    If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.

    Contact supportsupport@gloseg.comWhatsApp

    Trusted across African trade

    Gloseg Institutional Memberships & Trade Credentials

    Gloseg participates in leading African trade, due-diligence and payment institutions supporting trusted cross-border commerce.

    Institutional memberships & export registrations

    African trade ecosystem

    • African Union
    • Afreximbank
    • Ecobank, The Pan African Bank
    • Flutterwave
    • Pan African Chamber of Commerce and Industry
    • Asian-African Chamber of Commerce and Industry
    • Ethiopian Airlines
    • Kuehne and Nagel
    • DHL Global Forwarding
    • MSC Mediterranean Shipping Company
    • COSCO Shipping
    • Hapag-Lloyd
    • CMA CGM
    • Maersk

    Corporate memberships are listed separately from broader institutional ecosystem marks and from supplier credentials published on company profiles.

    Trade intelligence

    Join our African trade community

    Weekly intelligence on African market trends, newly verified suppliers, and live trade opportunities across the continent.

    No spam · Unsubscribe at any time

    Gloseg

    Africa-focused B2B marketplace and trade platform connecting verified African suppliers with buyers worldwide. Escrow-backed payments and export documentation support are available on the platform.

    Gloseg HQ: Airport City,
    Liberation Road, Accra, Ghana, West Africa
    +233 208 717 534support@gloseg.com

    Also in London · Lagos · Monrovia · All offices

    For Buyers

    • Browse Products
    • Find Suppliers
    • Categories
    • Request for Quote
    • Sourcing Requests
    • Order Protection
    • Track an Order
    • Buyer Workspace

    For Suppliers

    • Sell on Gloseg
    • Supplier Workspace
    • Pricing & Fees
    • Verification & Trust
    • Buyer RFQs
    • Membership
    • Supplier Help

    Trade & Services

    • Trade Assurance
    • Market Intelligence
    • AfCFTA Trade
    • Countries Hub
    • Trade Guides
    • Logistics & Shipping
    • Trade Finance
    • Sourcing Hubs

    Resources & Support

    • Help Center
    • Contact Support
    • FAQs
    • Export Academy
    • Learning Paths
    • ECTN Requirements
    • Trade Glossary
    • Export Training

    Company

    • About Gloseg
    • How Gloseg Works
    • Success Stories
    • Blog
    • Community
    • The Gloseg Group
    • Careers
    • Press & Media
    • Partnerships
    • Contact Us

    Legal & trust

    • Legal Center
    • Terms of Service
    • Privacy Policy
    • Payments, Escrow & Payouts
    • Verification & Trust Policy
    • Restricted & Prohibited Items
    • Sanctions & Trade Compliance
    • Compliance Register
    • Report a listing

    Trust & compliance

    • Escrow-backed payments available
    • Supplier verification tiers
    • AfCFTA-aligned documentation guidance
    • TLS-encrypted platform

    Accepted payments

    • Visa
    • Mastercard
    • Verve
    • Mobile Money
    • Bank

    © 2026 Gloseg B2B Ltd, trading as Gloseg. All rights reserved. Registered in Ghana, headquartered in Accra, with group entities and registered presences in Liberia, Nigeria and the United Kingdom.

    Managed by Gloseg Technologies

    PrivacyTermsCookie PolicyAccessibilitySite MapInstall App