Buyer help
How to place orders and manage transactions securely
In this article
Gloseg offers two ways to source: Direct Orders for catalog items, and RFQ for custom requirements.
| Feature | Direct Order | RFQ |
|---|---|---|
| Best For | Standard catalog items | Custom specs, bulk |
| Pricing | Fixed | Negotiable |
| Timeline | Instant checkout | Quotes in 24–48hrs |
| Customization | None | Full |
First Order Tip
All payments are processed through our secure escrow system. Funds are held until you confirm receipt.
Escrow Payment Flow
You Pay
Supplier Ships
You Receive
Funds Released
Bank
1.5% fee
MoMo
2% fee
Card
2.9% fee
L/C
Varies
Never Pay Outside Gloseg
Off-platform payments are not covered by Trade Assurance and you lose all buyer protections.
Track all your orders from your Buyer Dashboard with real-time status updates.
Order Management Dashboard
GLO-ORD-2025-XXXXXX
Example: GLO-ORD-2025-A7K3M2
Use this on /track-order for public tracking.Stay Updated
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Still need help
If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.