Buyer protection
Trade Assurance
From secure payments to money-back policy, Trade Assurance supports your B2B transaction across Africa.
How Trade Assurance Works
Four simple steps to secure, protected B2B transactions
Pay Securely
Your payment is held safely in escrow until you confirm satisfaction
Production & Inspection
Supplier produces your order with optional third-party quality inspection
Shipping & Tracking
Track your shipment in real-time from origin to destination
Confirm & Release
Inspect goods upon arrival, then release payment to supplier
Complete Protection Coverage
Every aspect of your transaction is protected
Safe & Easy Payments
Secure escrow protection holds your payment until you confirm receipt of quality goods
Money-Back Policy
Full refund guarantee if products don't match description or arrive damaged
Shipping & Logistics
End-to-end tracking with protection against lost or delayed shipments
After-Sales Protection
Quality assurance support and mediation for any post-delivery issues
What's Covered
Understand exactly what Trade Assurance protects
Covered
- Products not matching description or samples
- Products with quality issues or defects
- Shipments that don't arrive
- Shipments damaged during transit
- Wrong quantity or items delivered
- Late delivery beyond agreed timeframe
Not Covered
- Buyer's change of mind after delivery
- Products used before filing a claim
- Issues reported after 30-day window
- Transactions made outside Gloseg platform
Why Trust Gloseg
Built for African trade, trusted globally
Bank-Level Security
256-bit SSL encryption & PCI DSS compliance
Verified Suppliers
All suppliers undergo rigorous verification
AfCFTA Compliant
Aligned with African trade regulations
24/7 Support
Expert mediation team always available
Frequently Asked Questions
Everything you need to know about Trade Assurance
Still need help
Talk to the Gloseg support team
If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.