How Trade Assurance Works
Four simple steps to secure, protected B2B transactions
Pay Securely
Your payment is held safely in escrow until you confirm satisfaction
Production & Inspection
Supplier produces your order with optional third-party quality inspection
Shipping & Tracking
Track your shipment in real-time from origin to destination
Confirm & Release
Inspect goods upon arrival, then release payment to supplier
Complete Protection Coverage
Every aspect of your transaction is protected
Safe & Easy Payments
Secure escrow protection holds your payment until you confirm receipt of quality goods
Money-Back Policy
Full refund guarantee if products don't match description or arrive damaged
Shipping & Logistics
End-to-end tracking with protection against lost or delayed shipments
After-Sales Protection
Quality assurance support and mediation for any post-delivery issues
What's Covered
Understand exactly what Trade Assurance protects
Covered
- Products not matching description or samples
- Products with quality issues or defects
- Shipments that don't arrive
- Shipments damaged during transit
- Wrong quantity or items delivered
- Late delivery beyond agreed timeframe
Not Covered
- Buyer's change of mind after delivery
- Products used before filing a claim
- Issues reported after 30-day window
- Transactions made outside Gloseg platform
Why Trust Gloseg
Built for African trade, trusted globally
Bank-Level Security
256-bit SSL encryption & PCI DSS compliance
Verified Suppliers
All suppliers undergo rigorous verification
AfCFTA Compliant
Aligned with African trade regulations
24/7 Support
Expert mediation team always available
Frequently Asked Questions
Everything you need to know about Trade Assurance