Verification & Trust Policy
Gloseg B2B Limited Effective Date: August 16, 2026 Version: 1.0
Definitions
"Gloseg" means Gloseg B2B Limited, headquartered in Accra, Ghana, with registrations in Nigeria and the United Kingdom, operator of the Platform.
"Organization" means the registered business entity, Seller or Buyer, that undergoes Verification and on whose behalf Users act.
"Verification" means the documentary review process by which Gloseg operations assesses an Organization's identity, legal existence, and supporting credentials, resulting in a Verification State.
"Verification State" means one of unverified, pending, in_review, verified, or rejected, applied to an Organization at a point in time.
"Document" means any file submitted for Verification, including business registration, tax certificate, export licence, bank statement, identity document, address proof, or product certification.
"Document Status" means one of pending, approved, rejected, or expired, applied to an individual Document.
"Reviewer" means a member of Gloseg operations authorised to examine Documents and change a Verification State or Document Status.
"Badge" means a visual indicator displayed on an Organization's profile or Listing reflecting its Verification State or a specific credential, such as certification badges.
"Bank Verification" means the separate process of confirming ownership and validity of a bank account nominated for Payout, distinct from Organization Verification.
"Payout" means the transfer of Escrow-released funds to a Seller's verified bank account, operator-triggered.
"Certification" means a product or process certification Document, such as a quality, safety, organic, or export certification, submitted to support a Listing or claim.
1. Purpose and scope
1.1 Purpose
1.1.1 Objective
- This Policy explains how Gloseg verifies Organizations and their representatives, what each level of Verification evidences, and, critically, what Verification does not evidence. It applies to every Seller and Buyer Organization registered on the Platform.
1.1.2 Relationship to other policies
- This Policy supplements the Terms of Service, the Seller Terms, the Buyer Terms, the Sanctions & Trade Compliance Policy, and the Anti-Fraud & Security Policy. Where those documents describe verification requirements specific to a transaction type, they control for that context, subject to the general standards set out here.
1.2 The core limit of verification
1.2.1 What verification is
- Verification is a documentary and identity check. It confirms that an Organization submitted certain Documents, that those Documents appear authentic and consistent with the claims made, and that a Reviewer approved them on that basis.
1.2.2 What verification is not
- Verification is not an audit of financial health, solvency, product quality, manufacturing capacity, or ongoing legal compliance. It is not a guarantee of contract performance, timely delivery, or dispute-free trading. Gloseg makes no representation, express or implied, that a verified Organization will perform any Order satisfactorily. Users must conduct their own due diligence proportionate to transaction size and risk.
2. Who must verify and when
2.1 Sellers
2.1.1 Mandatory verification
- Every Seller Organization must complete Verification before it may respond to live RFQs, accept Orders, or receive Payouts. Draft Listings may be created before Verification completes, but they will not be published to Buyers.
2.1.2 Trigger points for re-verification
- Re-verification is required on change of beneficial ownership, change of registered address or jurisdiction, expiry of a submitted Document, or at Gloseg's discretion following an abuse report, a sanctions screening flag, or a periodic review cycle described in Section 12.
2.2 Buyers
2.2.1 Baseline checks
- Buyers worldwide may browse and submit RFQs with a basic account. Identity verification is required before an Order above a threshold set by Gloseg operations, before large-value Escrow funding, or where sanctions or AML screening indicates a need for enhanced checks.
2.3 Individuals acting for an Organization
2.3.1 Representative identity
- Owners, admins, and managers who submit Documents or accept Orders on behalf of an Organization must each provide identity documentation sufficient for Gloseg to confirm they are authorised to act.
3. Verification levels and what each evidences
| Level | Verification State | What it evidences | What it does not evidence |
|---|---|---|---|
| Level 0 | unverified | Account created; no Documents reviewed | Nothing about identity, legal status, or trustworthiness |
| Level 1 | pending / in_review | Documents submitted and queued or under active review | Documents are not yet confirmed authentic |
| Level 2 | verified (standard) | Business registration and identity Documents approved | Financial standing, product quality, or delivery capability |
| Level 3 | verified (enhanced) | Standard verification plus approved bank statement, export licence where applicable, and any submitted product Certifications | Ongoing validity beyond stated Certification expiry dates; performance guarantees |
| Terminal | rejected | Documents did not meet authenticity or completeness standards, or Organization is ineligible | N/A |
3.1.1 Level progression
- An Organization may hold Level 2 verified status while individual Certifications remain pending, approved, rejected, or expired independently. Badges reflect the finest-grained approved status available, as set out in Section 8.
4. Required documents by organization type
| Organization type | Business registration | Tax certificate | Export licence | Bank statement | Identity document | Address proof | Product certification |
|---|---|---|---|---|---|---|---|
| Seller, general goods | Required | Required where issued in jurisdiction | If exporting controlled or licensed goods | Required before Payout | Required for each authorised representative | Required | Required if claimed on Listing |
| Seller, regulated goods (food, agro-inputs, cosmetics, medical-adjacent) | Required | Required where issued in jurisdiction | Required | Required before Payout | Required | Required | Required, with expiry monitored |
| Buyer, standard | Not required below threshold | Not required below threshold | Not applicable | Not applicable | Required above Order threshold | Not required | Not applicable |
| Buyer, enhanced (large-value or flagged) | Required | Required where applicable | Not applicable | Not applicable | Required | Required | Not applicable |
4.1.1 Reading the table
- Requirements scale with risk and transaction value. Gloseg operations may request additional Documents beyond this table where a specific transaction, sanctions flag, or abuse report warrants it.
5. Document quality and authenticity standards
5.1 Submission standards
5.1.1 Legibility and completeness
- Documents must be legible, current (unless submitted specifically to evidence a historical fact), complete on all pages, and in a supported file format. Redactions of unrelated sensitive data are permitted provided the fields relevant to Verification remain visible.
5.1.2 Authenticity indicators
- Reviewers examine consistency between the Document and the Organization's stated name, address, and registration number, presence of expected official markings or registration numbers, and absence of visible tampering, inconsistent fonts, or metadata anomalies.
5.1.3 Translation
- Documents not in English, French, Arabic, or Portuguese may be required to be accompanied by a certified translation.
5.2 Rejection grounds
5.2.1 Common grounds
- Illegibility, mismatch between Document details and Organization profile, expired Documents submitted as current, incomplete submission, or indicators of alteration each lead to rejection of the specific Document, without necessarily rejecting the whole Organization's Verification State.
6. Review process and indicative timelines
6.1 Process
6.1.1 Steps
- An Organization submits Documents through its account. Documents enter pending status and queue for Reviewer assignment. A Reviewer examines each Document against the standards in Section 5 and sets its status to approved, rejected, or requests resubmission. Once all mandatory Documents for the requested level are approved, the Organization's Verification State updates accordingly.
6.2 Indicative timelines
| Stage | Indicative duration | Notes |
|---|---|---|
| Queue to first review | 1 to 3 business days | May extend during high submission volume |
| Standard document review | 2 to 5 business days per document set | Enhanced due diligence sets take longer |
| Enhanced verification (bank, export licence, certification) | 3 to 10 business days | Subject to third-party confirmation where applicable |
| Resubmission after rejection | 1 to 3 business days from resubmission | Clock restarts for corrected documents |
| Appeal review | 5 to 10 business days | See Section 13 |
- These are indicative service targets, not contractual commitments. Gloseg does not guarantee any fixed turnaround time.
7. Outcomes and re-submission
7.1 Approved
7.1.1 Effect
- An approved Document contributes to the Organization's Verification State as set out in Section 3. Approval does not exempt the Organization from later re-verification triggers.
7.2 Rejected
7.2.1 Effect and remedy
- A rejected Document does not count toward Verification. The Organization receives a rejection reason category and may resubmit a corrected or replacement Document. Repeated rejection of the same Document type with indicators of deliberate falsification is addressed under Section 10.
7.3 Expired
7.3.1 Effect
- A Document with a stated expiry date (particularly Certifications and export licences) automatically moves to expired status on that date. Gloseg systems issue expiry alerts to the Organization in advance. An expired Document no longer supports the associated Verification level or Listing claim until renewed and re-approved.
8. Certification expiry and monitoring
8.1 Monitoring
8.1.1 Alerts
- Where a Certification carries an expiry date, Gloseg systems generate advance alerts to the Organization at intervals before expiry. It remains the Organization's sole responsibility to renew and resubmit before expiry.
8.2 Consequences of lapse
8.2.1 Listing impact
- A Listing that relies on an expired Certification for a compliance-relevant claim (for example, organic status or export eligibility) may be suspended or have the claim removed until a valid renewal is approved.
9. Bank verification as a separate payout control
9.1 Independence from organization verification
9.1.1 Distinct gate
- Bank Verification confirms that a nominated bank account belongs to the verified Organization and is capable of receiving Payouts. It is a prerequisite to Payout, independent of the Organization's general Verification State. An Organization may be verified generally while Payouts remain blocked pending Bank Verification.
9.1.2 No chargeback mechanism
- Gloseg operates no chargeback subsystem. Escrow release and Payout are triggered by Gloseg operations against defined conditions. Bank Verification failures, mismatches, or holds delay Payout until resolved.
10. Badges: representation and limits
10.1 What badges show
10.1.1 Types
- Badges may indicate general Verification State (for example, a "Verified" badge), enhanced verification, or specific approved Certifications displayed on a Listing.
10.2 What badges do not represent
10.2.1 Explicit limits
- A badge does not represent that Gloseg endorses the Organization's products, that the Organization is solvent or capable of large-scale fulfilment, that transactions with the Organization are risk-free, or that a Certification remains valid beyond its stated or system-tracked expiry date. Buyers and Sellers must independently verify any claim material to their transaction decision.
11. Prohibited misrepresentation of verification status
11.1 Prohibited conduct
11.1.1 Examples
- An Organization must not display, describe, or imply a Verification State, Badge, or Certification it does not hold; use screenshots or third-party claims to simulate a Badge; or continue displaying a Badge after a Document underlying it has been rejected or has expired.
11.2 Enforcement
11.2.1 Response
- Misrepresentation results in immediate Badge removal, Listing suspension, and may result in account suspension pending investigation under the Anti-Fraud & Security Policy.
12. Falsified documents: consequences
12.1 Findings
12.1.1 Treatment
- Where a Reviewer or investigation concludes a Document was falsified, forged, or materially altered, the Organization's Verification State moves to rejected, all associated Badges are removed, and all live Listings are suspended pending investigation.
12.2 Sanctions
12.2.1 Escalation ladder
| Finding | Action |
|---|---|
| First confirmed falsified document, isolated | Rejection of document, formal warning, mandatory re-verification with enhanced scrutiny |
| Falsification tied to attempted fraud, sanctions evasion, or repeated conduct | Immediate account suspension, permanent delisting of the Organization |
| Falsification indicating criminal conduct (forged government documents, identity fraud) | Permanent delisting and referral to relevant law enforcement or regulatory authorities in the applicable jurisdictions |
12.2.2 No entitlement to Payout during investigation
- Escrow funds tied to Orders under investigation remain held pending the outcome, consistent with the Payments, Escrow & Payouts Terms.
13. Privacy, retention, and access to verification documents
13.1 Confidentiality
13.1.1 Access restriction
- Verification Documents are accessible only to authorised Reviewers, designated compliance personnel, and, where legally compelled, regulators or law enforcement. Documents are not shared with counterparties on the Platform beyond the derived Verification State or Badge.
13.2 Retention
13.2.1 Retention period
- Documents are retained for the period necessary to satisfy AML, sanctions, tax, and dispute-resolution obligations under applicable law in Ghana, Nigeria, the United Kingdom, and other relevant jurisdictions, and in any event no longer than necessary for those purposes, after which they are securely deleted or anonymised.
13.3 Data protection
13.3.1 Applicable frameworks
- Processing of Documents is subject to GDPR, the Nigeria Data Protection Act (NDPR), and the Ghana Data Protection Act, as applicable to the Organization's location and the data subject's location.
14. Appeals
14.1 Right to appeal
14.1.1 Process
- An Organization may appeal a rejection, a Badge removal, or a falsification finding by submitting a written appeal with supporting evidence to legal@gloseg.com within fourteen days of notification. Appeals are reviewed by a Reviewer not involved in the original decision, with an indicative response time of five to ten business days.
14.1.2 Outcome
- Appeal outcomes are final within Gloseg's internal process, without prejudice to any statutory right of the Organization to pursue external remedies.
15. Periodic re-verification
15.1 Cycle
15.1.1 Standard cycle
- Gloseg operations conducts periodic re-verification of Organizations, particularly those in higher-risk categories, at intervals it determines appropriate, and may require re-verification at any time in response to risk indicators.
16. Disclaimer
16.1 No warranty
16.1.1 Express disclaimer
- Verification, Verification States, and Badges are provided for informational purposes only. They are not a warranty of quality, solvency, financial capacity, or performance by any Organization. Gloseg disclaims all liability arising from reliance on a Verification State or Badge in connection with any transaction.
17. Enforcement and appeals
17.1 General enforcement
17.1.1 Authority
- Gloseg operations may take any action described in this Policy, and any further action reasonably necessary to protect the integrity of the Platform, at its discretion, subject to the appeal rights in Section 14.
18. Amendments and notice
18.1 Changes to this policy
18.1.1 Notice
- Gloseg may amend this Policy from time to time. Material changes are notified through the Platform or by email to registered Organization contacts at least fourteen days before taking effect, except where required sooner by law or regulatory direction.
19. Governing law and jurisdiction
19.1 Governing law
19.1.1 Primary law
- This Policy is governed by the laws of Ghana. Nothing in this Policy limits the application of mandatory local law in the Organization's jurisdiction of establishment.
19.2 Jurisdiction
19.2.1 Forum
- Subject to any mandatory local consumer or employment protections, the courts of Ghana have non-exclusive jurisdiction over disputes arising from this Policy.
Contact
Legal notices, questions about this document, data protection requests and compliance enquiries: legal@gloseg.com
Data subject requests may also be submitted through the Privacy & My Data surface at /privacy/my-data.
Gloseg B2B Limited Accra, Ghana, West Africa