Gloseg

Buyer help

Shipping & Delivery

Track shipments and understand delivery options

10 min read3 sections

In this article

1Understanding Incoterms (Buyer Perspective)

Incoterms define who pays for shipping, insurance, and customs.

IncotermFull NameBuyer Pays ForRisk Transfers At
EXWEx WorksEverythingSupplier's warehouse
FOBFree on BoardOcean freight, insurance, customsOnce loaded on vessel
CIFCost, Insurance, FreightDestination customs onlyDestination port
DDPDelivered Duty PaidNothingYour doorstep

Best for New Buyers

Request CIF or DDP pricing if you're new to international trade. The supplier handles most logistics.

2Tracking Your Shipments

Gloseg provides real-time tracking through your dashboard and public tracking page.

gloseg.com/buyer/orders/GLO-A7K3

Shipment Tracking Timeline

Order ConfirmedMar 15
Shipped from LagosMar 18
Customs ClearanceMar 22
In TransitMar 25
DeliveredEst. Mar 28
Public Tracking URL
https://gloseg.com/track-order?order=GLO-ORD-2025-XXXXXX
1

From Your Dashboard

Go to Orders → Click your order → View the 'Shipment Tracking' section with real-time map.

2

Public Tracking Page

Visit /track-order and enter your order number. No login required.

3

Push Notifications

Get instant push notifications on every status change from 'shipped' to 'delivered'.

3Customs Documentation & Delivery Timelines

Cross-border trade requires proper documentation. Gloseg helps ensure all paperwork is in order.

3–7d

Air (Intra-Africa)

10–21d

Sea (Intra-Africa)

3–5d

Air (→ Europe)

14–28d

Sea (→ Europe)

DocumentPurposeWho Provides
Commercial InvoiceDeclares goods valueAuto-generated
Packing ListPackage contentsSupplier
Bill of LadingProof of shipmentCarrier
Certificate of OriginAfCFTA complianceAuto-generated

Customs Delays

Allow 2–5 extra business days for customs clearance, especially during peak seasons.

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Talk to the Gloseg support team

If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.

Contact supportsupport@gloseg.comWhatsApp