Buyer help

Shipping & Delivery

Track shipments and understand delivery options

10 min read3 sections

In this article

1Understanding Incoterms (Buyer Perspective)

Incoterms define who pays for shipping, insurance, and customs.

Incoterm	Full Name	Buyer Pays For	Risk Transfers At
EXW	Ex Works	Everything	Supplier's warehouse
FOB	Free on Board	Ocean freight, insurance, customs	Once loaded on vessel
CIF	Cost, Insurance, Freight	Destination customs only	Destination port
DDP	Delivered Duty Paid	Nothing	Your doorstep

Best for New Buyers

Request CIF or DDP pricing if you're new to international trade. The supplier handles most logistics.

Gloseg provides real-time tracking through your dashboard and public tracking page.

gloseg.com/buyer/orders/GLO-A7K3

Shipment Tracking Timeline

Order ConfirmedMar 15

Shipped from LagosMar 18

Customs ClearanceMar 22

In TransitMar 25

DeliveredEst. Mar 28

Public Tracking URL

https://gloseg.com/track-order?order=GLO-ORD-2025-XXXXXX

From Your Dashboard

Go to Orders → Click your order → View the 'Shipment Tracking' section with real-time map.

Public Tracking Page

Visit /track-order and enter your order number. No login required.

Push Notifications

Get instant push notifications on every status change from 'shipped' to 'delivered'.

Cross-border trade requires proper documentation. Gloseg helps ensure all paperwork is in order.

3–7d

Air (Intra-Africa)

10–21d

Sea (Intra-Africa)

3–5d

Air (→ Europe)

14–28d

Sea (→ Europe)