1Understanding Incoterms (Buyer Perspective)
Incoterms define who pays for shipping, insurance, and customs.
| Incoterm | Full Name | Buyer Pays For | Risk Transfers At |
|---|
| EXW | Ex Works | Everything | Supplier's warehouse |
| FOB | Free on Board | Ocean freight, insurance, customs | Once loaded on vessel |
| CIF | Cost, Insurance, Freight | Destination customs only | Destination port |
| DDP | Delivered Duty Paid | Nothing | Your doorstep |
Best for New Buyers
Request CIF or DDP pricing if you're new to international trade. The supplier handles most logistics.
2Tracking Your Shipments
Gloseg provides real-time tracking through your dashboard and public tracking page.
gloseg.com/buyer/orders/GLO-A7K3
Shipment Tracking Timeline
Public Tracking URL
https://gloseg.com/track-order?order=GLO-ORD-2025-XXXXXX
From Your Dashboard
Go to Orders → Click your order → View the 'Shipment Tracking' section with real-time map.
Public Tracking Page
Visit /track-order and enter your order number. No login required.
Push Notifications
Get instant push notifications on every status change from 'shipped' to 'delivered'.
3Customs Documentation & Delivery Timelines
Cross-border trade requires proper documentation. Gloseg helps ensure all paperwork is in order.
| Document | Purpose | Who Provides |
|---|
| Commercial Invoice | Declares goods value | Auto-generated |
| Packing List | Package contents | Supplier |
| Bill of Lading | Proof of shipment | Carrier |
| Certificate of Origin | AfCFTA compliance | Auto-generated |
Customs Delays
Allow 2–5 extra business days for customs clearance, especially during peak seasons.
