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Buyer FAQ
Quick answers to common questions about buying on Gloseg
Getting Started
5 questions
How do I create a buyer account on Gloseg?
Do I need a business to buy on Gloseg?
Is Gloseg free for buyers?
What countries can I buy from?
How do I verify my account?
Sourcing & Discovery
5 questions
How do I find suppliers for a specific product?
What do supplier verification tiers mean?
Can I request a sample before ordering?
What is an RFQ and how do I submit one?
How do I compare multiple suppliers?
Payments & Escrow
5 questions
How does escrow payment work?
What payment methods are accepted?
Are there any buyer fees?
What currency will I be charged in?
Can I pay in installments?
Shipping & Delivery
5 questions
How do I track my order?
What Incoterms should I choose?
How long does shipping take?
What documents will I receive?
What if my shipment is delayed?
Returns & Disputes
6 questions
How do I return a product?
When can I request a refund?
How long do refunds take?
What is Trade Assurance?
How do I file a dispute?
What if the seller doesn't respond to my dispute?
AfCFTA & Compliance
4 questions
What is AfCFTA and how does it benefit me?
How do I know if a product is AfCFTA eligible?
Do I need an import license?
How are customs duties calculated?
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