Trade Assurance
Refunds policy
What can be refunded, and how a refund claim is reviewed and processed.
When You're Covered
Three scenarios that qualify for refund protection
Order Not Received
Your order didn't arrive within the agreed delivery timeframe
100% Full RefundProducts Not as Described
Items significantly differ from product listing or samples
100% Full RefundQuality Issues
Products have defects, damage, or don't meet quality standards
Full or Partial RefundRefund Timeline
Most claims are resolved within 5-7 business days
Claim Filed
Submit your dispute with evidence
Review
Our team reviews your claim
Supplier Response
Supplier provides their side
Resolution
Decision & refund processing
What You'll Need
Gather this evidence to speed up your refund claim
Photos/Videos
Clear images showing the issue
Order Documents
Invoice, tracking info, correspondence
Communication Records
Messages with supplier
Weight/Measurement
If quantity dispute (optional)
Refund Amounts
How much you'll get back based on your situation
| Scenario | Refund | Note |
|---|---|---|
| Order never shipped | 100% | Full refund including shipping |
| Order lost in transit | 100% | Full refund including shipping |
| Completely wrong items received | 100% | Return shipping covered |
| Items significantly damaged | 100% | Or replacement at your choice |
| Minor quality issues | 10-50% | Partial refund based on impact |
| Some items missing from order | Pro-rated | Refund for missing items only |
How to File a Claim
Simple 4-step process to get your refund
Go to Your Orders
Navigate to your order history and find the affected order
Click 'File Dispute'
Select the dispute reason that matches your situation
Upload Evidence
Add photos, videos, and documents supporting your claim
Submit & Track
Submit your claim and monitor progress in real-time
Refund FAQs
Common questions about our money-back policy
Still need help
Talk to the Gloseg support team
If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.