Trade Assurance
After-sales protection
From pre-shipment inspection to dispute mediation, we help you receive quality goods and support you if something goes wrong after delivery.
What's covered
Issues we'll help you resolve after delivery.
Manufacturing Defects
Products with defects not visible during initial inspection
Specification Mismatches
Items that don't meet agreed specifications or samples
Warranty Claims
Issues arising within the product warranty period
Quality Disputes
Disagreements about product quality standards
Inspection services
Catch quality issues before they become problems.
Pre-Production Inspection
Verify raw materials and production setup before manufacturing begins
Timing: Before production starts
During Production Inspection
Check quality at key production milestones to catch issues early
Timing: 20-80% of production
Pre-Shipment Inspection
Final quality check before goods leave the factory
Timing: When 100% complete
Container Loading Inspection
Verify correct quantity and packaging during loading
Timing: At loading
Request inspection service
Our network of inspectors across Africa can verify product quality before shipping, covering pre-shipment, during-production, and container loading checks.
Learn about inspectionsQuality standards
Look for these certifications when choosing suppliers.
ISO 9001
Quality Management Systems
ISO 22000
Food Safety Management
HACCP
Hazard Analysis Critical Control Points
GMP
Good Manufacturing Practice
BSCI
Business Social Compliance Initiative
SA8000
Social Accountability
How to file a quality claim
A five-step process to resolve quality issues.
Document the Issue
Take photos/videos and gather all relevant documentation
Contact Supplier First
Attempt to resolve directly with the supplier through messaging
File a Dispute
If unresolved, file a formal dispute through your Orders page
Mediation Review
Our team reviews evidence from both parties
Resolution
Receive refund, replacement, or negotiated settlement
Dispute mediation
When direct resolution fails, our mediation team steps in.
Experienced mediators
Trained on B2B trade practice
Fair and impartial
Evidence-based decisions
Clear communication
Regular updates throughout the process
Supplier accountability
We hold suppliers to high standards with transparent performance metrics.
Response Rate
How quickly suppliers respond to inquiries
Order Fulfillment
Percentage of orders completed successfully
Quality Score
Based on buyer reviews and dispute history
Dispute Resolution
Track record of resolving issues fairly
After-sales FAQs
Still need help
Talk to the Gloseg support team
If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.