Skip to main content
    Export Community Forum
    Track My Order
    Gloseg - Gateway to African Trade
    Gloseg

    Seller help

    Order Fulfillment

    Process orders and manage shipments efficiently

    Help CenterSeller helpOrder Fulfillment

    1Processing Incoming Orders

    Every order on Gloseg follows a defined lifecycle. Understanding each stage helps you fulfill orders efficiently and maintain a high seller rating.

    gloseg.com/seller/orders

    Order Management Table

    Order IDBuyerAmountStatusAction
    GLO-A7K3TradeCo Ltd$4,200NewView →
    GLO-B2M9Accra Imports$1,850PackedView →
    GLO-C5P1Dubai Trading$12,300ShippedView →

    Order Lifecycle

    Placed→
    Confirmed→
    Packed→
    Shipped→
    Delivered

    SLA Requirements

    24h

    Confirm order

    48h

    Pack & prepare

    72h

    Ship & add tracking

    SLA Breach Penalties

    Missing SLA deadlines affects your seller score. Repeated breaches (3+ in 30 days) may result in reduced visibility or temporary listing suspension.

    2Generating Shipping Documents

    Gloseg auto-generates key shipping documents. Here's what you need for international trade.

    Commercial Invoice

    Auto-generated from order details. Includes buyer/seller info, product specs, HS codes, and pricing.

    Certificate of Origin

    Required for AfCFTA preferential tariffs. Generated when product has verified African origin.

    Packing List

    Detailed breakdown of package contents, weights, and dimensions.

    Bill of Lading

    Provided by freight forwarder. Upload to your order for buyer tracking.

    AfCFTA Certificate of Origin

    To qualify for preferential tariffs under AfCFTA, your Certificate of Origin must be issued by an authorized body in your country. Gloseg helps pre-fill the application.

    3Working with Freight Forwarders

    Gloseg partners with verified freight forwarders across Africa to help you ship reliably.

    How to Assign a Freight Forwarder

    1

    Navigate to Order Details

    Open the specific order you need to ship from your orders dashboard.

    2

    Click 'Assign Freight Forwarder'

    Choose from Gloseg's verified network or add your own forwarder.

    3

    Enter Freight Quote

    Add the freight quote and expected pickup date for the buyer's reference.

    4

    Confirm Pickup

    The forwarder receives automated pickup instructions and the buyer is notified.

    Incoterms Explained

    TermFull NameWhat It Means
    EXWEx WorksBuyer picks up from your warehouse.
    FOBFree on BoardYou deliver to the port and load onto the vessel.
    CIFCost, Insurance & FreightYou pay for shipping and insurance to destination port.

    Most African B2B buyers prefer FOB or CIF terms. Offering CIF pricing makes it easier for buyers to compare quotes.

    Related articles

    Payouts & Finances

    Pricing & Inventory

    Account Settings

    Still need help

    Talk to the Gloseg support team

    If this page did not answer your question, reach us with your order or request reference and we will pick it up from there.

    Contact supportsupport@gloseg.comWhatsApp

    Trusted across African trade

    Gloseg Institutional Memberships & Trade Credentials

    Gloseg participates in leading African trade, due-diligence and payment institutions supporting trusted cross-border commerce.

    Institutional memberships & export registrations

    African trade ecosystem

    • African Union
    • Afreximbank
    • Ecobank, The Pan African Bank
    • Flutterwave
    • Pan African Chamber of Commerce and Industry
    • Asian-African Chamber of Commerce and Industry
    • Ethiopian Airlines
    • Kuehne and Nagel
    • DHL Global Forwarding
    • MSC Mediterranean Shipping Company
    • COSCO Shipping
    • Hapag-Lloyd
    • CMA CGM
    • Maersk

    Corporate memberships are listed separately from broader institutional ecosystem marks and from supplier credentials published on company profiles.

    Trade intelligence

    Join our African trade community

    Weekly intelligence on African market trends, newly verified suppliers, and live trade opportunities across the continent.

    No spam · Unsubscribe at any time

    Gloseg

    Africa-focused B2B marketplace and trade platform connecting verified African suppliers with buyers worldwide. Escrow-backed payments and export documentation support are available on the platform.

    Gloseg HQ: Airport City,
    Liberation Road, Accra, Ghana, West Africa    +233 208 717 534support@gloseg.com

    Also in London · Lagos · Monrovia · All offices

    For Buyers

    • Browse Products
    • Find Suppliers
    • Categories
    • Request for Quote
    • Sourcing Requests
    • Order Protection
    • Track an Order
    • Buyer Workspace

    For Suppliers

    • Sell on Gloseg
    • Supplier Workspace
    • Pricing & Fees
    • Verification & Trust
    • Buyer RFQs
    • Membership
    • Supplier Help

    Trade & Services

    • Trade Assurance
    • Market Intelligence
    • AfCFTA Trade
    • Countries Hub
    • Trade Guides
    • Logistics & Shipping
    • Trade Finance
    • Sourcing Hubs

    Resources & Support

    • Help Center
    • Contact Support
    • FAQs
    • Export Academy
    • Learning Paths
    • ECTN Requirements
    • Trade Glossary
    • Export Training

    Company

    • About Gloseg
    • How Gloseg Works
    • Success Stories
    • Blog
    • Community
    • The Gloseg Group
    • Careers
    • Press & Media
    • Partnerships
    • Contact Us

    Legal & trust

    • Legal Center
    • Terms of Service
    • Privacy Policy
    • Payments, Escrow & Payouts
    • Verification & Trust Policy
    • Restricted & Prohibited Items
    • Sanctions & Trade Compliance
    • Compliance Register
    • Report a listing

    Trust & compliance

    • Escrow-backed payments available
    • Supplier verification tiers
    • AfCFTA-aligned documentation guidance
    • TLS-encrypted platform

    Accepted payments

    • Visa
    • Mastercard
    • Verve
    • Mobile Money
    • Bank

    © 2026 Gloseg B2B Ltd, trading as Gloseg. All rights reserved. Registered in Ghana, headquartered in Accra, with group entities and registered presences in Liberia, Nigeria and the United Kingdom.

    Managed by Gloseg Technologies

    PrivacyTermsCookie PolicyAccessibilitySite MapInstall App