Organization & Team Account Terms
Gloseg B2B Limited Effective Date: August 16, 2026 Version: 1.0
Definitions
"Gloseg" means Gloseg B2B Limited, headquartered in Accra, Ghana, with registrations in Nigeria and the United Kingdom, operator of the Platform.
"Organization" means the registered business entity account that owns listings, RFQs, Quotes, Orders, invoices, and payouts on the Platform, and on whose behalf Users act.
"User" means an individual person who holds a personal login and has been invited to, and accepted membership of, one or more Organizations.
"Role" means the permission level assigned to a User within an Organization: owner, admin, manager, or member.
"Owner" means the User (or Users) with the highest authority in an Organization, including authority to appoint or remove admins and to close the Organization.
"Invitation" means an offer, issued by an owner or admin, for a named individual to join the Organization under a specified Role.
"Apparent Authority" means the authority a counterparty or Gloseg may reasonably assume a User holds to bind the Organization, based on the User's Role and actions on the Platform, regardless of the Organization's undisclosed internal restrictions.
"Organization Status" means the lifecycle state of an Organization: pending, active, restricted, suspended, or closed.
"Business Records" means listings, RFQs, Quotes, Orders, Contracts, invoices, payout records, ratings, and messages created through the Organization's account.
"Audit Log" means the Platform's record of material actions taken by Users within an Organization, including who took the action and when.
1. Scope and parties
1.1 Application
1.1.1 Who is bound
- These Terms apply to every Organization on the Platform, whether registered as a buyer, a seller, or both, and to every User who is or becomes a member of an Organization. They supplement the Terms of Service, Buyer Terms, and Seller Terms as applicable.
2. What an organization is
2.1 Organization-first design
2.1.1 Ownership of activity
- Gloseg is organization-first. Every commercial act on the Platform, including publishing a Listing, submitting an RFQ, accepting a Quote, signing a Contract, or receiving a Payout, is an act of the Organization, executed through a User. The Organization, not the individual User, is the counterparty of record in every transaction.
2.2 Ownership of business records
2.2.1 Organization property
- Business Records belong to the Organization. A departing User has no personal claim to Business Records created while a member, and Gloseg will not transfer such records to a departing individual's personal account. Business Records remain accessible to the Organization's owners and admins after a member's departure.
3. Creating and claiming an organization
3.1 Creation
3.1.1 First registration
- Any individual may register a new Organization, becoming its first owner. The Organization enters pending status until required verification is submitted.
3.2 Claiming
3.2.1 Existing entity records
- Where an Organization record already exists (for example, created by a counterparty referencing an unregistered business), an authorised representative of that business may claim it by completing verification. Gloseg may require proof of authority to claim, such as a registration document naming the claimant as director, officer, or authorised signatory.
4. Verification at organization level
4.1 Scope of verification
4.1.1 Entity, not individual
- Verification (unverified, pending, in_review, verified, rejected) attaches to the Organization as a whole, based on entity documents and the identity of its controlling individuals. Adding or removing individual Users does not automatically change Organization verification status, but material ownership changes may trigger re-verification.
5. Role matrix
5.1 Roles and permissions
5.1.1 Permission table
| Permission | Owner | Admin | Manager | Member |
|---|---|---|---|---|
| Accept legal terms / bind Organization to Platform terms | Yes | Yes | No | No |
| Manage billing and payment methods | Yes | Yes | No | No |
| Configure and receive payouts | Yes | Yes | No | No |
| Create and edit listings | Yes | Yes | Yes | No (view only) |
| Submit RFQs and Sample Requests | Yes | Yes | Yes | Yes (draft, needs approval) |
| Accept Quotes and form Orders | Yes | Yes | Yes (if delegated) | No |
| Sign Contracts (e-signature) | Yes | Yes | No | No |
| Invite new members | Yes | Yes | No | No |
| Remove members | Yes | Yes | No | No |
| Change member roles | Yes | Yes (below owner) | No | No |
| Close the Organization | Yes | No | No | No |
| View invoices and financial history | Yes | Yes | Yes (limited) | No |
| Respond to Disputes | Yes | Yes | Yes | No |
5.1.2 Interpretation
- Where the table indicates a permission is conditional (for example, "if delegated"), the Organization's owners and admins control whether that permission is switched on for managers, subject to any Platform-level restriction. Absent explicit delegation, the default column values apply.
6. Authority to bind and apparent authority
6.1 Actual authority
6.1.1 Internal allocation
- The Role matrix in Clause 5 sets the Organization's internal allocation of authority. Gloseg configures Platform functionality to reflect these defaults.
6.2 Apparent authority
6.2.1 Reliance by counterparties and Gloseg
- Where a User takes an action the Platform permits for that User's Role (such as an admin signing a Contract), Gloseg and any counterparty Seller or Buyer may rely on that action as binding the Organization, regardless of undisclosed internal restrictions the Organization may have placed on that individual outside the Platform. An Organization cannot avoid a binding Order or Contract by asserting after the fact that the acting User lacked internal authorisation, if the Platform's Role permissions allowed the action.
7. Invitations, acceptance, and revocation
7.1 Issuing invitations
7.1.1 Who may invite
- Only owners and admins may issue Invitations. An Invitation specifies the invitee's email address and proposed Role.
7.2 Acceptance
7.2.1 Effect
- An individual becomes a member on accepting the Invitation, creating or linking a personal User account to the Organization. A person may be a member of more than one Organization, with separate Role assignments in each.
7.3 Revocation
7.3.1 Before and after acceptance
- An owner or admin may revoke a pending Invitation at any time before acceptance. After acceptance, the person is a member and may only be removed under Clause 8.
8. Member removal and offboarding
8.1 Removal
8.1.1 Who may remove
- Owners may remove any member, including admins. Admins may remove managers and members but not owners or other admins, unless delegated that permission.
8.2 Offboarding effect
8.2.1 Access and records
- A removed member immediately loses access to the Organization's Business Records, dashboards, and messaging threads. Business Records the member created remain with the Organization. Gloseg does not notify the removed member's counterparties on the Organization's behalf; the Organization is responsible for continuity of any in-flight RFQ or Order previously handled by that member.
9. Transfer of ownership and sole-owner departure
9.1 Voluntary transfer
9.1.1 Mechanism
- An owner may transfer ownership to another existing admin or member by designating them as owner. Where more than one owner exists, any owner may initiate a transfer of their own ownership status without affecting other owners.
9.2 Sole owner leaving
9.2.1 Required succession
- Where an Organization has a single owner, that owner must designate a successor owner before voluntarily leaving or requesting account deletion. If a sole owner becomes unreachable or incapacitated without designating a successor, Gloseg may, on request from a remaining admin and after identity and authority verification, promote an existing admin to owner. If no admin exists and no successor can be identified, the Organization may be moved to restricted status pending resolution, and ultimately to closed status if no valid claim of authority is established within a reasonable period communicated by Gloseg.
10. Organization statuses
10.1 Status definitions and effects
10.1.1 Status table
| Status | Meaning | Effect |
|---|---|---|
| Pending | Registered, verification incomplete | Limited or no ability to transact; can configure account and invite members |
| Active | Verified and in good standing | Full access to Platform features available to its buyer/seller capability |
| Restricted | Partial limitation due to a compliance, performance, or dispute issue | Reduced visibility, capped Order volume, or blocked specific features; live Orders continue |
| Suspended | Access blocked due to serious or unresolved issue | Cannot create new RFQs, Quotes, or Orders; live Orders proceed to resolution only |
| Closed | Account permanently deactivated | No access; Business Records retained per Clause 12 for legal and audit purposes |
11. Data, confidentiality, and accountability
11.1 Separation of personal and organization data
11.1.1 Principle
- A User's personal account data (login credentials, personal contact preferences, personal profile) is distinct from the Organization's Business Records. Removal from an Organization does not delete the User's personal account or its membership in other Organizations, and closure of an Organization does not delete a User's personal account.
11.2 Confidentiality within a team
11.2.1 Internal duty
- Members of an Organization must treat Business Records, counterparty pricing, and Dispute evidence as confidential to the Organization, and must not disclose them to unauthorised third parties, including after their membership ends.
11.3 Audit logging and accountability
11.3.1 Record of actions
- Gloseg maintains an Audit Log of material actions (invitations, role changes, Contract signature, payout configuration changes, Order acceptance) attributing each action to the individual User who performed it. Owners and admins may access the Audit Log for their Organization. Gloseg may rely on the Audit Log to resolve internal disputes about who took a given action, but does not adjudicate the propriety of that action under the Organization's own internal governance.
12. Internal disputes, closure, and data retention
12.1 Disputes between members
12.1.1 Gloseg's non-arbitral position
- Disputes between members of the same Organization over control, ownership, profit-sharing, or internal governance are matters for the Organization and its members to resolve under their own constitutional documents or applicable company law. Gloseg is not an arbitrator of internal Organization governance and will not reverse a binding Platform action (such as a signed Contract or a completed Payout configuration change) on the basis of an internal member dispute, except where required by a valid court order or where clear fraud or unauthorised account access is evidenced.
12.2 Closure and retention
12.2.1 Retention period
- On closure, Business Records are retained for the period required by applicable tax, AML, and commercial record-keeping law in Ghana, Nigeria, or the United Kingdom as relevant to the transaction, and for as long as needed to resolve any open Dispute, after which they may be archived or deleted consistent with the Privacy Policy.
13. Liability
13.1 Limitation
13.1.1 Cap and exclusions
- To the maximum extent permitted by law, Gloseg's liability to an Organization arising from the operation of team account features (invitations, role assignment, Audit Log accuracy) is limited to direct losses demonstrably caused by Gloseg's own system error, capped at the platform fees paid by that Organization in the preceding twelve months. Gloseg is not liable for losses arising from an Organization's own mismanagement of its Roles, Invitations, or internal authorisation practices.
14. Governing law and jurisdiction
These Terms are governed by the laws of Ghana. Disputes not resolved informally are subject to arbitration as agreed in the Gloseg Terms of Service, with the courts of Ghana retaining jurisdiction over matters not subject to arbitration.
15. Amendments and notice of change
Gloseg may amend these Terms. Material changes take effect no earlier than fourteen days after notice is posted on the Platform or sent to the Organization's registered owners and admins. Continued use after the effective date constitutes acceptance.
16. Severability and entire agreement
If a provision of these Terms is unenforceable, the remaining provisions continue in force. These Terms, with the Terms of Service, Buyer Terms, and Seller Terms as applicable, form the entire agreement between the Organization and Gloseg regarding team account administration.
Contact
Legal notices, questions about this document, data protection requests and compliance enquiries: legal@gloseg.com
Data subject requests may also be submitted through the Privacy & My Data surface at /privacy/my-data.
Gloseg B2B Limited Accra, Ghana, West Africa