Seller Terms & Conditions

Seller Terms & Conditions

Gloseg B2B Limited Effective Date: August 16, 2026 Version: 1.2

Definitions

"Gloseg" means Gloseg B2B Limited, headquartered in Accra, Ghana, with registrations in Nigeria and the United Kingdom, operator of the Platform.

"Seller" means an Organization established in one of the 54 African countries that lists products, responds to RFQs and Sample Requests, and fulfils Orders on the Platform.

"Organization" means the registered business entity that owns listings, RFQs, Quotes, Orders, invoices, and payouts, acted on by Users under the roles set out in the Organization & Team Account Terms.

"Listing" means a product record published by a Seller on the Platform, including description, specification, price basis, and imagery.

"RFQ" means a Request for Quotation submitted by a Buyer; "Quote" means the Seller's priced response.

"Sample Request" and "Sample Quote" have the meanings given in the Buyer Terms.

"Order" means a binding transaction formed when a Buyer accepts a Quote or Sample Quote and completes payment.

"Escrow" means the holding of Buyer funds pending release to the Seller against milestones and delivery evidence, released only when triggered by Gloseg operations.

"Commission" means the percentage fee Gloseg deducts from the Order value at payout, determined by the Seller's tier.

"Tier" means the Seller's commission tier (Silver and above, including Gold, Platinum, and Diamond) based on sustained performance as described in the Seller Performance Standards.

"Payout" means the transfer of Escrow-released funds, net of Commission and fees, to the Seller's verified bank account.

"Verification" means the documentary KYB and KYC process applied to the Seller Organization and its representatives, with states unverified, pending, in_review, verified, and rejected.

1. Scope and parties

1.1 Application

1.1.1 Who is bound

• These Seller Terms apply to every Organization registered with seller capability and to every User acting on its behalf. They supplement the Terms of Service, the Product Listing Policy, the Restricted & Prohibited Items Policy, the Seller Performance Standards, and the Refund & Dispute Resolution Policy, all incorporated by reference.

1.2 Eligibility

1.2.1 African establishment requirement

• A Seller Organization must be established, registered, or incorporated in one of the 54 African countries. Gloseg may require proof of registered address, business registration number, and a physical or operational presence consistent with the claimed country of establishment.
• Individuals may not sell in a personal capacity. All selling activity must be conducted through a registered Organization.

2. Verification requirements

2.1 Documentary verification

2.1.1 What is required

• A Seller must submit incorporation or business registration documents, tax identification (where applicable), proof of registered address, identification of beneficial owners and authorised representatives, and bank account details for payout.
• Verification states progress from unverified to pending, then in_review, then to verified or rejected. A Seller in unverified or pending state may create Listings in draft but may be blocked from receiving live RFQs, accepting Orders, or receiving Payouts until verified.

2.1.2 Nature of verification

• Verification confirms the consistency of submitted documents. It is not a guarantee of the Seller's product quality, delivery capability, or financial standing, and must not be marketed by the Seller as such. Verified and trust badges reflect documentary status only.

2.2 Ongoing accuracy

2.2.1 Duty to update

• A Seller must promptly update its verification information if its registration, ownership, banking details, or authorised representatives change. Failure to do so may result in Payout delay or suspension.

3. Listings

3.1 Accuracy

3.1.1 Standard

• Every Listing must accurately describe the goods offered, including specification, quantity units, price basis, country of origin, and lead time. Listings must comply with the Product Listing Policy in full.

3.2 Restricted and prohibited goods

3.2.1 Compliance

• A Seller must not list goods identified as restricted or prohibited under the Restricted & Prohibited Items Policy, and must independently confirm that goods offered are lawful to export from the Seller's country and lawful to import into likely destination markets, without relying on Gloseg to perform that check.

4. Quoting and RFQ response

4.1 Response obligations

4.1.1 Timeliness and accuracy

• A Seller must respond to RFQs directed to it within the response window applicable to its category, and Quotes must accurately reflect price, lead time, and specification the Seller can actually deliver. Repeated non-response or inaccurate Quotes affect performance metrics under the Seller Performance Standards.

4.1.2 Binding nature of quotes

• A Quote, once accepted by a Buyer within its validity period, forms an Order that the Seller is obligated to fulfil on the terms quoted, subject only to the change-request mechanism requiring both parties' agreement.

5. Order acceptance and fulfilment

5.1 Fulfilment duties

5.1.1 Core obligations

• A Seller must confirm Orders promptly, dispatch goods within the agreed lead time, provide accurate tracking and delivery evidence, and cooperate with any freight forwarder engaged through the Platform's freight RFQ feature.

5.2 Export documentation and classification

5.2.1 Seller responsibility

• The Seller is responsible for correct HS (Harmonized System) classification, and for preparing all export documentation required by its home jurisdiction, including certificates of origin, phytosanitary or other regulatory certificates where applicable, and commercial invoices consistent with the Order.
• Misclassification or missing export documentation causing customs delay or seizure is the Seller's responsibility and may be treated as a fulfilment failure for Dispute purposes.

5.3 Packaging and labelling

5.3.1 Standards

• Goods must be packaged to withstand the agreed mode of transport and labelled in accordance with destination-country requirements communicated in the Order, including any buyer-specified labelling instructions accepted at Quote stage.

6. Commission and fee schedule

6.1 Tier structure

6.1.1 Commission table

6.1.2 Rate changes

• Commission rates and tier thresholds may be revised by Gloseg. A recorded rate change takes effect fourteen days after it is recorded in the Platform, and applies to Orders formed on or after the effective date. Orders formed before the effective date settle at the rate applicable when the Order was formed.

6.2 Currency of computation

6.2.1 USD pivot

• Commission and fees are computed in USD, the internal pivot currency. Any local currency figure shown to the Seller is an indicative conversion and not a guaranteed settlement amount; the Payout amount is derived from the USD computation converted at execution.

7. Payout eligibility and escrow release

7.1 Bank verification

7.1.1 Requirement

• A Seller must maintain a verified bank account matching its registered Organization details. Payouts cannot be issued to a personal account not matching the Organization, or to an unverified account.

7.2 Escrow release conditions

7.2.1 Trigger

• Buyer funds are held in Escrow and released to the Seller only when Gloseg operations confirm satisfaction of the agreed milestones and delivery evidence for the Order. Sellers cannot self-trigger release. There is no chargeback mechanism; once released, funds are not reversed except through the Dispute process while a hold is still active.

7.2.2 Delays

• Payout may be delayed where a Dispute is open on the Order, where verification information is outdated, or where sanctions screening requires further review.

8. Disputes and substantiated claims

8.1 Handling

8.1.1 Reference to policy

• Disputes are handled under the Refund & Dispute Resolution Policy. A Seller must respond to a Dispute with evidence (proof of dispatch, delivery, specification conformity) within the timeline set by that policy.

8.1.2 Substantiated claims

• Where a claim against the Seller is substantiated by evidence, Gloseg may direct a refund, partial refund, or Payout withholding, and may record the outcome against the Seller's dispute-rate and substantiated-claim-rate metrics under the Seller Performance Standards.

9. Performance standards

9.1 Reference

9.1.1 Incorporation

• Sellers must meet the metrics, thresholds, and remediation stages set out in the Seller Performance Standards, incorporated by reference. Tier eligibility, restriction, and delisting flow from sustained performance measured under that document.

10. Prohibited conduct

10.1 Off-platform diversion

10.1.1 Prohibition

• A Seller must not solicit a Buyer to complete a transaction originated on the Platform outside the Platform's Escrow flow, and must not direct Buyers to contact the Seller off-platform to avoid Commission. Diversion is grounds for immediate suspension and Commission clawback on the diverted value where it can be evidenced.

10.2 Rating manipulation

10.2.1 Prohibition

• A Seller must not create or induce fake, incentivised, or self-authored ratings, and must not use multiple Organizations to trade with itself to inflate performance metrics.

10.3 Intellectual property

10.3.1 Listing content warranty

• A Seller warrants that it owns or has the right to use all images, descriptions, trademarks, and certifications shown in its Listings, and that such content does not infringe any third party's rights. The Seller indemnifies Gloseg against claims arising from infringing Listing content.

11. Sanctions and AML obligations

11.1 Representations and cooperation

11.1.1 Requirements

• The Seller represents that it, its beneficial owners, and its representatives are not subject to UN, EU, UK, or US sanctions. The Seller must cooperate with Gloseg's FATF-aligned AML/KYC screening, including providing further documentation on request, and must not structure transactions to evade screening thresholds.

12. Suspension, restriction, and delisting

12.1 Grounds and mechanics

12.1.1 Escalation

• Gloseg applies the remediation stages in the Seller Performance Standards (advisory, warning, restriction, suspension, delisting) for performance failures, and may move directly to suspension or delisting for prohibited conduct under Clause 10, sanctions exposure, fraud, or repeated Restricted & Prohibited Items Policy breaches.

12.1.2 Effect

• A restricted Seller may have reduced RFQ visibility or a cap on new Orders. A suspended Seller cannot accept new Orders or receive new RFQs; live Orders proceed under Clause 14. A delisted Seller's Listings are removed and its Organization status moves toward closed.

12.2 Appeal rights

12.2.1 Process

• A Seller may appeal a restriction, suspension, or delisting decision by submitting evidence to legal@gloseg.com within fourteen days of notice. Gloseg reviews appeals and responds with a reasoned decision; the underlying restriction may remain in effect during review where risk warrants it.

13. Liability and indemnity

13.1 Limitation of liability

13.1.1 Cap

• To the maximum extent permitted by law, Gloseg's aggregate liability to a Seller is limited to the Commission actually retained by Gloseg from that Seller's Orders in the twelve months preceding the claim. Gloseg is not liable for Buyer non-payment, carrier loss, or customs delay, except to the extent Gloseg's own operational error caused the loss.

13.2 Indemnity

13.2.1 Seller indemnity

• The Seller indemnifies Gloseg against claims, losses, and costs arising from inaccurate Listings, non-compliant goods, export documentation failures, infringing content, or the Seller's breach of these Terms.

14. Termination and wind-down

14.1 Termination

14.1.1 By the Seller

• A Seller may close its account subject to fulfilment or lawful resolution of all live Orders and Payout of amounts properly due.

14.1.2 By Gloseg

• Gloseg may terminate a Seller's access for material breach, repeated performance failure, or the grounds in Clause 12.

14.2 Wind-down of live orders

14.2.1 Continuing obligations

• Termination does not excuse the Seller from completing, or cooperating with the resolution of, Orders already formed. Escrow already funded is released or refunded under the Refund & Dispute Resolution Policy irrespective of subsequent account closure. Outstanding Payouts due for completed, undisputed Orders are paid out on the normal schedule even after closure, subject to verification remaining valid.

15. Governing law and jurisdiction

These Terms are governed by the laws of Ghana. Disputes not resolved informally are subject to arbitration as agreed in the Gloseg Terms of Service, with the courts of Ghana retaining jurisdiction over matters not subject to arbitration.

16. Amendments and notice of change

Gloseg may amend these Terms. Material changes, including commission or tier changes, take effect no earlier than fourteen days after being recorded or posted. Continued use after the effective date constitutes acceptance.

17. Severability and entire agreement

If a provision is unenforceable, the remainder continues in force. These Terms, with the documents incorporated by reference, form the entire agreement between the Seller and Gloseg regarding selling activity on the Platform.

Contact

Legal notices, questions about this document, data protection requests and compliance enquiries: legal@gloseg.com

Data subject requests may also be submitted through the Privacy & My Data surface at /privacy/my-data.

Gloseg B2B Limited Accra, Ghana, West Africa