Product Listing Policy

Product Listing Policy

Gloseg B2B Limited Effective Date: August 16, 2026 Version: 2.1

Definitions

• "Listing" means a product or service record published by a Seller Organization on the Gloseg B2B marketplace, whether priced or quote-only.
• "Seller Organization" means the verified organization account that owns and is legally responsible for a Listing, acting through its authorised members.
• "Buyer Organization" means the organization account that submits a request for quotation, places an order, or otherwise engages with a Listing.
• "HS Code" means the Harmonized System commodity classification code, at the level of detail required by the platform for the relevant product category.
• "Controlled Unit List" means the closed set of units of measurement maintained by Gloseg from which every Listing must select its transaction unit.
• "Minimum Order Quantity" or "MOQ" means the smallest quantity of a product that a Seller Organization will accept per order for that Listing.
• "Incoterms" means the International Commercial Terms published by the International Chamber of Commerce, as referenced by a Listing to describe delivery obligations and risk transfer.
• "Quote-Only Listing" means a Listing that does not display a fixed price and instead requires a Request for Quotation before pricing is disclosed.
• "Verification Tier" means the Gold, Platinum or Diamond status assigned to a Seller Organization based on the documents it has submitted and Gloseg has reviewed.
• "Listing Quality Score" means the composite score Gloseg assigns to a Listing based on completeness, accuracy signals, buyer feedback and moderation history.
• "Certification Document" means a certificate, licence, test report or other documentary evidence submitted to substantiate a claim made in a Listing.
• "Moderation Action" means any step Gloseg takes with respect to a Listing following screening or review, including correction requests, suspension or delisting.

1. Scope and Application

1.1 Who this Policy binds

This Product Listing Policy governs every Listing published, or submitted for publication, on the Gloseg B2B marketplace. It binds every Seller Organization and every member acting on a Seller Organization's behalf, regardless of the member's seniority, location or role. Because Gloseg accounts are organization-first, the Seller Organization remains the contracting party and bears responsibility for a Listing even where an individual member created, edited or approved it without full authority to do so.

1.2 Relationship to other policies

This Policy sits alongside the Gloseg B2B Terms of Service, the Restricted and Prohibited Goods Schedule, the Verification and Trust Policy, and any category-specific addenda Gloseg publishes from time to time. Where this Policy and a category-specific addendum conflict on a matter of listing detail, the category-specific addendum controls. Where this Policy and the Terms of Service conflict on a matter of contractual liability, the Terms of Service control.

1.3 Application to quote-only and priced Listings

This Policy applies equally to priced Listings and Quote-Only Listings. The absence of a displayed price does not reduce a Seller Organization's obligation to provide accurate, complete and current listing data, nor does it exempt a Listing from moderation, screening or the enforcement ladder described in clause 8.

1.4 Application across product category families

Gloseg organises Listings into category families, each of which carries additional mandatory fields reflecting the practical realities of that trade. The category families currently recognised are: agricultural and food; minerals and metals; textiles and apparel; chemicals; machinery and electronics; and processed consumer goods. A Listing that spans more than one family must satisfy the mandatory fields of each family it touches.

2. Mandatory Listing Data

2.1 Listing title conventions

2.1.1 Structure of a compliant title

• A Listing title must lead with the product name in plain, commonly understood commercial language.
• A Listing title must not contain promotional superlatives such as "best", "cheapest" or "guaranteed" where these cannot be substantiated.
• A Listing title must not embed a brand name the Seller Organization is not authorised to use, as governed further by clause 5.
• A Listing title must not embed contact details, external URLs or off-platform messaging handles.

2.2 HS code accuracy

Every Listing must carry an HS code accurate to the tariff heading or subheading level the platform requests for that category, currently six digits at minimum, with eight or ten digit precision required for categories where Gloseg has enabled extended classification. A Seller Organization is responsible for selecting the HS code that best reflects the true nature, composition and intended use of the goods. Gloseg's automated screening may flag apparent mismatches between a declared HS code and other listing data, such as product description or category selection, and may request correction before publication.

2.3 Unit of measurement from the Controlled Unit List

A Listing must express its transaction unit using an entry from the Controlled Unit List. Free-text units, composite units not on the list, or units expressed only in a Seller Organization's local convention are not permitted. Where a trade customarily uses a unit not currently on the Controlled Unit List, a Seller Organization may request its addition through legal@gloseg.com, but must select the nearest listed equivalent pending any such addition.

2.4 Minimum order quantity

A Listing must state a minimum order quantity expressed in the same unit selected under clause 2.3. The minimum order quantity must reflect a quantity the Seller Organization can genuinely fulfil at the terms stated in the Listing. A Seller Organization must not set an artificially low minimum order quantity to attract enquiries and then decline orders placed at that quantity.

2.5 Pricing model or quote-only status

2.5.1 Priced Listings

A priced Listing must state a price per unit. Gloseg's internal pricing computations are carried out in United States dollars, with display conversion to other currencies for buyer convenience; the price a Seller Organization enters is treated as the authoritative figure from which conversions are derived, and Seller Organizations should account for this when setting prices intended to net a specific local currency amount.

2.5.2 Quote-Only Listings

A Quote-Only Listing must clearly indicate its quote-only status and must not display a placeholder price intended to mislead a Buyer Organization into believing a fixed price exists. Seller Organizations operating Quote-Only Listings remain bound by the same data completeness obligations as priced Listings.

2.6 Incoterms

A Listing must reference at least one applicable Incoterm describing the delivery basis the Seller Organization is prepared to offer. Where a Seller Organization offers multiple delivery bases, the Listing should state each, and any resulting price differential should be resolved during the quotation stage rather than left ambiguous in the Listing itself.

2.7 Lead time

A Listing must state an estimated lead time from order confirmation to dispatch, expressed in calendar days. Lead time estimates must reflect genuine production and preparation capacity. A pattern of lead times materially exceeded across multiple orders will be treated as a data accuracy failure under clause 4.

2.8 Origin country

A Listing must state the country of origin of the goods, determined by reference to where the goods were wholly obtained or last underwent substantial transformation, consistent with generally accepted rules of origin principles. This is a listing accuracy obligation independent of any preferential trade claim a Buyer Organization or Seller Organization may separately choose to make under the Gloseg AfCFTA Trade Compliance Guide.

2.9 Packaging

A Listing must describe standard packaging, including packaging unit size, materials and whether packaging is included in the stated price. Where packaging varies by order volume, the Listing should describe the packaging that applies at the stated minimum order quantity.

2.10 Shelf life where relevant

Where a product is subject to degradation, expiry or a recommended use-by period, including but not limited to agricultural, food, chemical and certain consumer goods categories, the Listing must state shelf life from the point of manufacture or harvest, and any storage conditions required to preserve that shelf life.

2.11 Certifications

A Listing must list every certification the Seller Organization holds and intends to rely upon in connection with the goods, and must upload the corresponding Certification Document as described in clause 6.

3. Mandatory Fields by Category Family

3.1 Category-specific field table

The table below sets out fields that are mandatory in addition to the general fields described in clause 2, by category family.

3.2 Effect of category reassignment

Where Gloseg reassigns a Listing from one category family to another following moderation review, the Seller Organization will be notified and given a defined correction window, described in clause 8, to supply any additional mandatory fields the new category requires.

4. Image and Media Standards

4.1 Own photography requirement

4.1.1 Sourcing of images

• A Listing's primary image must be original photography of the actual goods offered, taken by or for the Seller Organization.
• Supplementary images illustrating packaging, certification marks or production facilities are permitted where clearly labelled as such.
• Manufacturer-supplied technical drawings are permitted for machinery and electronics Listings where labelled as technical reference material rather than a photograph of the specific unit offered.

4.2 Prohibition on watermarks of other marketplaces

A Listing image must not carry a watermark, logo or attribution referencing a competing marketplace or a third-party stock image library. Any such watermark must be removed before upload, and its presence will trigger automated screening flags.

4.3 Prohibition on misrepresentative stock imagery

Stock imagery that does not depict the actual goods, or that depicts a materially different grade, finish or configuration of goods, must not be used. Where no genuine product photograph is yet available, the Seller Organization should use a clearly labelled placeholder graphic rather than a misrepresentative stock photograph, and must update the image before the Listing is treated as fully verified.

4.4 No embedded contact details

Images must not contain telephone numbers, email addresses, instant messaging handles, website URLs or QR codes that direct a Buyer Organization to communicate or transact outside the Gloseg platform. This restriction exists independently of, and in addition to, the off-platform solicitation prohibition in clause 7.

5. Accuracy and Substantiation of Claims

5.1 Claims requiring certificate upload

5.1.1 Categories of substantiated claim

• An "organic" claim requires upload of a current organic certification issued by a recognised certifying body.
• A "fair trade" claim requires upload of a current fair trade certification or equivalent scheme membership evidence.
• A "halal" claim requires upload of a current halal certification issued by a recognised certifying authority.
• A "GMP" or good manufacturing practice claim requires upload of a current GMP certificate or equivalent regulatory inspection evidence.
• A stated grade or quality classification, such as a specific purity, mesh, denier or industrial grade, requires upload of the assay, test report or grading certificate supporting that classification.

5.2 Consequences of unsubstantiated claims

A claim of the kind listed in clause 5.1 that is not supported by an uploaded Certification Document will not be published, or if already published, will be removed from the Listing pending upload. Repeated attempts to publish unsubstantiated claims are treated as a listing accuracy failure under the enforcement ladder in clause 8.

5.3 General accuracy obligation

Beyond the specific claims listed above, every statement made in a Listing, including specification, tolerance, composition and performance claims, must be accurate and must not be reasonably capable of misleading a Buyer Organization acting in good faith.

6. Prohibited Listing Practices

6.1 Keyword stuffing

A Listing title, description or attribute field must not repeat unrelated keywords, competitor brand names or search terms with the sole purpose of manipulating search visibility rather than describing the goods.

6.2 Off-platform contact solicitation

6.2.1 What is prohibited

• Requesting that a Buyer Organization continue discussions on external messaging applications, email addresses outside the platform, or telephone before an order has been formed.
• Offering a discount or other inducement conditional on moving communication or payment off-platform.
• Embedding solicitation language in any listing field, including titles, descriptions, attachments or images.

6.3 Duplicate listings

A Seller Organization must not publish substantially identical Listings for the same product under different titles or categories in an attempt to occupy multiple search positions. Genuine variants, such as different pack sizes or grades, should be represented as variants of a single Listing where the platform's Listing tools support that structure, or as clearly differentiated separate Listings where they do not.

6.4 Bait pricing

A Listing must not display a price the Seller Organization does not intend to honour for a genuine order at the stated minimum order quantity and specification, whether to attract enquiries with the intention of upselling, or otherwise.

6.5 Misuse of another organization's brand

A Listing must not use the name, logo, trademark or trade dress of another organization, including a competitor, a manufacturer or a Buyer Organization, without documented authorisation as described in clause 7.

7. Intellectual Property Requirements and Brand Authorisation

7.1 General intellectual property obligation

A Seller Organization warrants that it owns, or holds valid rights to use, every trademark, logo, image, description and other content it uploads in connection with a Listing.

7.2 Brand authorisation for reseller Listings

7.2.1 When authorisation evidence is required

• Where a Seller Organization lists a branded product it did not manufacture, it must hold and be able to produce evidence of authorised distribution, resale or import rights for that brand.
• Gloseg may request this evidence at any time, including before publication, following a rights holder complaint, or during routine review.
• Failure to produce satisfactory evidence within the timeframe requested will result in removal of the Listing pending resolution.

7.3 Rights holder complaints

Gloseg maintains a channel for third parties who believe a Listing infringes their intellectual property rights to raise a complaint through legal@gloseg.com. Gloseg will review such complaints and may suspend the affected Listing while it investigates.

8. Restricted and Prohibited Goods

8.1 Reference to the Restricted and Prohibited Goods Schedule

Certain goods may not be listed at all, and certain other goods may be listed only subject to additional conditions such as licence evidence or geographic restriction. The current categories and conditions are set out in the Gloseg Restricted and Prohibited Goods Schedule, published separately and incorporated into this Policy by reference. A Seller Organization is responsible for checking that schedule before listing any product falling within, or arguably within, a restricted category.

8.2 Effect of listing prohibited goods

A Listing found to offer prohibited goods will be removed without a correction opportunity, and the associated Seller Organization will be referred for organization-level action under clause 9.4.

9. Certification Documents: Validity and Expiry Handling

9.1 Upload requirements

A Certification Document must be uploaded in a legible format, must show the certifying body's name, the certificate scope, the issue date and the expiry date where applicable, and must correspond to the Seller Organization or the specific product it supports.

9.2 Expiry monitoring

Gloseg tracks the expiry dates of uploaded Certification Documents. Where a Certification Document is approaching expiry, Gloseg will notify the Seller Organization by platform notice and email at intervals it considers reasonable ahead of the expiry date.

9.3 Consequence of expiry

9.3.1 Automatic effect on claims

• A claim in clause 5.1 that relies on a Certification Document which has expired will be automatically suppressed from the published Listing until a renewed Certification Document is uploaded.
• Where the expired Certification Document also underpins a Verification Tier, the Verification Tier may be downgraded until renewal, as described in clause 11.

9.4 Fraudulent Certification Documents

Uploading a falsified, altered or fraudulently obtained Certification Document is treated as a serious violation and will result in immediate Listing removal and referral for organization-level action, which may include suspension or termination of the Seller Organization's account.

10. Review, Publication and Moderation Lifecycle

10.1 Automated screening

Every Listing submitted for publication passes through automated screening that checks for missing mandatory fields, prohibited keyword patterns, apparent HS code mismatches, watermarked or duplicate images, and matches against the Restricted and Prohibited Goods Schedule.

10.2 Manual review

10.2.1 When manual review is triggered

• A Listing flagged by automated screening is routed to manual review before publication.
• A Listing in a category family that Gloseg designates as higher sensitivity, such as chemicals or agricultural and food, may be subject to manual review as a standing requirement regardless of automated flags.
• A Listing that has previously been the subject of a correction request or Moderation Action may be routed back to manual review upon resubmission.

10.3 Publication

A Listing that clears automated screening, or manual review where required, is published to the marketplace and becomes visible to Buyer Organizations consistent with the Seller Organization's Verification Tier and Listing Quality Score, as described in clause 11.

10.4 Post-publication monitoring

Publication does not end Gloseg's oversight. Listings remain subject to ongoing monitoring, buyer feedback signals, and periodic re-screening, and may be subject to Moderation Action at any time following publication if a violation of this Policy is identified.

11. Enforcement Ladder

11.1 Correction request

11.1.1 First-line response to minor issues

• Where a Listing contains a curable defect, such as a missing field, an ambiguous unit or an unsubstantiated claim, Gloseg will typically issue a correction request specifying the defect and a reasonable window for correction.
• A Listing subject to a correction request may remain published, be temporarily hidden from search, or be held unpublished, depending on the severity of the defect, at Gloseg's reasonable discretion.

11.2 Delisting

Where a correction request is not actioned within the window given, or where the defect is more serious, Gloseg may delist the Listing. A delisted Listing is removed from the marketplace but the underlying data is retained and may be resubmitted once corrected.

11.3 Listing privilege suspension

Repeated or serious violations may result in suspension of the Seller Organization's privilege to publish new Listings or edit existing ones for a defined period, even where individual Listings are not each independently in breach.

11.4 Organization action

The most serious or repeated violations, including fraudulent certification, prohibited goods, or persistent bait pricing, are referred for organization-level action under the Gloseg B2B Terms of Service, which may include account suspension or termination and, where applicable, referral to relevant authorities.

11.5 Enforcement ladder summary table

12. Listing Quality Scoring, Search Placement and Verification Tiers

12.1 How the Listing Quality Score is calculated

The Listing Quality Score reflects data completeness against the fields required by clauses 2 and 3, the presence and currency of Certification Documents, buyer feedback signals, and moderation history including any correction requests or Moderation Actions recorded against the Listing.

12.2 Relationship to search placement

A higher Listing Quality Score improves a Listing's relative position within search and category browsing results, all else being equal. Gloseg does not guarantee a specific ranking position, and search placement also reflects buyer query relevance and other platform factors outside this Policy's scope.

12.3 Relationship to Verification Tiers

12.3.1 How tiers interact with listing quality

• Gold, Platinum and Diamond Verification Tiers are assigned based on documents the Seller Organization has submitted about itself, separate from any individual Listing's quality score.
• A higher Verification Tier does not exempt a Listing from the mandatory data and certification requirements of this Policy.
• A sustained pattern of low Listing Quality Scores across a Seller Organization's Listings may be considered as part of Verification Tier review.

13. Appeals

13.1 Right to appeal a Moderation Action

A Seller Organization may appeal a correction request, delisting or listing privilege suspension by writing to legal@gloseg.com within fourteen days of the action, setting out the grounds for appeal and any supporting evidence.

13.2 Appeal review

Gloseg will review an appeal and respond in writing. Where an appeal is upheld, Gloseg will restore the Listing or privilege as appropriate and will not treat the reversed action as part of the Seller Organization's violation history. Where an appeal is rejected, the original action stands and the Seller Organization retains any further rights available under the Terms of Service.

13.3 Appeals relating to organization action

An appeal relating to organization-level suspension or termination is handled under the dispute resolution provisions of the Terms of Service and clause 15 of this Policy, rather than under clause 13.1.

14. Continuing Duty to Keep Listings Current

14.1 Ongoing accuracy obligation

A Seller Organization's obligations under clauses 2 through 6 are continuing obligations. A Listing that was accurate at the time of publication but has since become inaccurate, whether through a price change, a specification change, or a change in certification status, must be updated promptly.

14.2 Pausing listings when out of stock

14.2.1 Stock status management

• A Seller Organization must mark a Listing as out of stock, or remove it from active search visibility, once it can no longer fulfil orders at the stated minimum order quantity and lead time.
• Persistent failure to update stock status, evidenced by a pattern of order rejections for unavailability, will be treated as a data accuracy failure under clause 11.

14.3 Vacation and temporary unavailability

A Seller Organization that will be unable to process orders for a defined period, whether due to facility closure, seasonal factors or other operational reasons, should place affected Listings into vacation status through the platform's Listing tools rather than leaving them active and unattended.

15. Governing Law and Dispute Resolution

15.1 Governing law

This Policy and any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims, are governed by the laws of England and Wales.

15.2 Good faith negotiation and platform mediation

Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute arising under this Policy through direct negotiation, and, where negotiation does not succeed, through Gloseg's internal mediation process.

15.3 Arbitration

Any dispute not resolved through negotiation or mediation under clause 15.2 will be referred to and finally resolved by arbitration seated in London under the Arbitration Rules of the London Court of International Arbitration, and the number of arbitrators, language of arbitration and other procedural matters will be as set out in the Terms of Service.

Contact

Legal notices, questions about this document, data protection requests and compliance enquiries: legal@gloseg.com

Data subject requests may also be submitted through the Privacy & My Data surface at /privacy/my-data.

Gloseg B2B Limited Accra, Ghana, West Africa