Buyer Terms & Conditions

Gloseg B2B Limited Effective Date: August 16, 2026 Version: 2.0

Definitions

"Gloseg" means Gloseg B2B Limited, a company headquartered in Accra, Ghana, with registrations in Nigeria and the United Kingdom, operating the cross-border B2B marketplace platform (the "Platform").

"Buyer" means an Organization that uses the Platform to source, request quotes for, negotiate, contract for, or purchase goods from Sellers.

"Organization" means a legal entity, sole proprietorship, or other registered business that has created or claimed an account on the Platform, and on whose behalf individual Users act.

"User" means an individual person who has been invited to, and accepted membership of, an Organization, and who accesses the Platform under one of the roles described in the Organization & Team Account Terms.

"Seller" means an Organization established in one of the 54 African countries that lists products, responds to RFQs, and fulfils Orders on the Platform.

"RFQ" means a Request for Quotation submitted by a Buyer describing goods sought, quantities, specifications, and delivery expectations.

"Quote" means a Seller's priced, time-bound response to an RFQ or a Sample Request.

"Sample Request" means a Buyer's request for a pre-order sample of goods, and "Sample Quote" means the Seller's priced response to it.

"Order" means a binding commercial transaction formed when a Buyer accepts a Quote or Sample Quote and completes the required payment step.

"Escrow" means the holding of Buyer funds by Gloseg or its payment partners pending release to the Seller against milestones and delivery evidence, as further described in Clause 5.

"Contract" means the e-signed transaction document generated for an Order, incorporating the accepted Quote, agreed terms, and these Buyer Terms.

"USD Pivot" means United States Dollars, the internal currency in which pricing, commissions, and fees are computed on the Platform, with other display currencies shown as indicative, non-guaranteed conversions.

"Dispute" means a disagreement between a Buyer and Seller concerning an Order, raised and evidenced through the Platform's dispute mechanism.

"KYB" means know-your-business verification, the documentary process by which Gloseg confirms an Organization's legal existence, ownership, and authorised representatives.

1. Scope and parties

1.1 Application

1.1.1 Who is bound

These Buyer Terms apply to every Organization registered on the Platform with a buyer capability, and to every User acting on that Organization's behalf.
These Terms supplement, and do not replace, the Gloseg Terms of Service, the Refund & Dispute Resolution Policy, the Privacy Policy, and any policy referenced in this document. In the event of a direct conflict specific to buyer conduct, these Buyer Terms govern.

1.2 Worldwide buyer eligibility

1.2.1 Geographic scope

Buyers may be established in any country. Gloseg does not restrict buyer eligibility by geography, subject to sanctions screening under Clause 11.
A Buyer must be a genuine registered business, partnership, cooperative, government procurement body, or sole trader capable of entering binding commercial contracts under the law of its home jurisdiction.

1.3 KYB expectations

1.3.1 Documentary verification

Gloseg may require a Buyer Organization to submit incorporation or registration documents, proof of address, identification of the individuals who control the Organization, and evidence of authority for the User completing registration.
Verification states are: unverified, pending, in_review, verified, rejected. A Buyer may transact while unverified or pending only where Gloseg has not restricted that capability; higher-value Orders, escrow release, and certain features may require a verified state.
Verification is a documentary check. It confirms that submitted records exist and are consistent. It is not a guarantee of the Buyer's solvency, intentions, or performance, and Sellers should not treat verification as such.

2. Organization accounts and authority to bind

2.1 Organization-first model

2.1.1 Ownership of activity

All RFQs, Sample Requests, Quotes accepted, Orders, Contracts, invoices, and correspondence created through a Buyer account belong to the Organization, not to the individual User who created them. Users act as agents of the Organization.

2.2 Member roles and authority

2.2.1 Role matrix

Roles are owner, admin, manager, and member, as defined fully in the Organization & Team Account Terms. Only owners and admins may accept Quotes, sign Contracts, and authorise payment instructions unless the Organization's internal permissioning (where available) delegates otherwise.
A User who accepts a Quote, signs a Contract, or authorises a payment is deemed by Gloseg to have actual or apparent authority to do so on the Organization's behalf. The Organization is bound by that act, and may not later disclaim it against Gloseg or the counterparty Seller on the basis of internal governance failures.

2.2.2 Invitations

Owners and admins may invite Users to join the Organization. The Organization is responsible for the conduct of every User it invites and does not remove promptly after that User ceases to be authorised.

2.3 Organization status

2.3.1 Effect of status on buying

Organization statuses are pending, active, restricted, suspended, and closed. A Buyer Organization in pending status may browse but may be limited in submitting RFQs or completing Orders. Restricted and suspended Organizations cannot place new Orders; existing Orders are handled under Clause 14.

3. Sourcing conduct

3.1 RFQs and quotes

3.1.1 Accuracy of requests

A Buyer must submit RFQs and Sample Requests with accurate specifications, quantities, target delivery terms, and destination information. Sellers price and commit based on these details, and inaccurate RFQs may cause a Quote to be void or renegotiated.

3.1.2 Good-faith negotiation

A Buyer must engage with Quotes in good faith. Submitting RFQs with no intention of ever transacting, soliciting Quotes purely to gather competitor pricing intelligence, or requesting repeated samples without a credible order pipeline, is prohibited and may result in restriction under Clause 12.

3.2 Sample requests

3.2.1 Sample terms

Sample Requests and Sample Quotes follow the same acceptance and payment mechanics as full Orders, scaled to sample quantities. A Buyer that fails to pay for accepted Sample Quotes, or that repeatedly abandons them after acceptance, may have sample privileges limited.

4. Order formation

4.1 How an order is formed

4.1.1 Binding acceptance

An Order is formed when an authorised User of the Buyer Organization accepts a Quote or Sample Quote and completes the payment step required by the Platform. Acceptance generates a Contract, which the Buyer must review before or as part of e-signature.

4.1.2 No unilateral variation

Once an Order is formed, the Buyer may not unilaterally alter quantities, specifications, or price outside the Platform's change-request mechanism, which requires Seller countersignature.

5. Payment, escrow, and prohibited off-platform payment

5.1 Escrow mechanics

5.1.1 How funds move

Buyer funds for an Order are collected upfront (or by agreed milestone schedule) into Escrow. Gloseg operations trigger payout to the Seller against satisfaction of agreed milestones and delivery evidence. Buyers do not control the release timing directly, but may raise a Dispute to pause release where delivery evidence is contested.
There is no chargeback subsystem on the Platform. A Buyer's sole recourse for a payment already released, or a delivery failure, is the Dispute process under Clause 8 and, where applicable, the facilitated insurance claim process.

5.2 Currency

5.2.1 USD pivot

All commission, fee, and settlement math is computed in USD. Amounts displayed in other currencies are indicative conversions at the time of display and are not guaranteed settlement rates. The amount actually charged or escrowed is the USD-computed amount converted at execution.

5.3 Prohibition on off-platform payment

5.3.1 No circumvention

A Buyer must not pay a Seller, or accept a request to pay a Seller, outside the Platform's Escrow flow for any transaction originated through the Platform. Off-platform payment forfeits Escrow protection, Dispute rights, and any facilitated insurance claim, and is grounds for suspension.

6. Import responsibility

6.1 Buyer's import duties

6.1.1 Allocation of responsibility

The Buyer is solely responsible for determining and complying with import duties, taxes, tariffs, licences, permits, and any restricted or prohibited goods rules of the destination country. Gloseg does not provide customs clearance, tax advice, or import licensing services.
A Buyer must not use the Platform to source goods it is not lawfully permitted to import, and must hold any licence required for controlled or regulated goods before placing an Order.

6.2 Freight and forwarders

6.2.1 Freight RFQs

Where a Buyer uses the Platform's freight RFQ feature, the request is dispatched to vetted forwarders. Gloseg facilitates the introduction; the contract of carriage is between the Buyer (or Seller, as agreed) and the forwarder. Gloseg is not a carrier and does not guarantee transit times.

7. Inspection, acceptance, and delivery cooperation

7.1 Inspection window

7.1.1 Timely inspection

A Buyer must inspect delivered goods within the inspection window stated in the Contract and raise any non-conformity through the Dispute mechanism within that window. Failure to inspect or to raise a timely Dispute is treated as acceptance of the goods as delivered.

7.2 Cooperation with delivery

7.2.1 Buyer obligations

The Buyer must provide accurate delivery addresses, be reasonably available to receive goods or coordinate customs clearance, and respond to Seller or forwarder requests for delivery information without unreasonable delay.

8. Disputes and refunds

8.1 Path to resolution

8.1.1 Reference to policy

All Order-level disagreements, including non-delivery, non-conformity, damage, or short shipment, are handled under the Refund & Dispute Resolution Policy. That policy governs evidence submission, timelines, escrow hold, and outcomes, and is incorporated into these Terms by reference.

8.1.2 Escrow interaction

Raising a Dispute may pause pending Escrow release for the disputed Order. Gloseg operations decide release, refund, or partial release based on the evidence and timeline recorded in the Dispute.

8.2 Insurance claims

8.2.1 Facilitated, not underwritten

Where cargo insurance has been arranged through the Platform, Gloseg facilitates the claim with the insurer. Gloseg does not underwrite insurance and does not guarantee any claim outcome or payment amount.

9. Ratings and review integrity

9.1 Honest ratings

9.1.1 Rules

A Buyer may rate a Seller only after a completed or terminated Order involving that Buyer. Ratings must reflect genuine experience. Fabricated, retaliatory, coordinated, or paid-for ratings are prohibited and may be removed, with the Buyer Organization subject to restriction.

10. Communication, confidentiality, and data

10.1 On-platform communication

10.1.1 No harvesting

A Buyer must not use RFQ, messaging, or sample flows to harvest Seller contact details for the purpose of transacting off-platform, nor to solicit Sellers for services unrelated to the Platform.

10.2 Confidentiality of pricing

10.2.1 Seller pricing is confidential

Quotes, pricing, and commercial terms shared by a Seller are confidential to the Buyer receiving them. A Buyer must not republish or share a Seller's pricing with third parties, including competing sellers, except as needed for its own procurement decision-making.

10.3 Data protection and marketing

10.3.1 Applicable frameworks

Personal data submitted by Buyer Users is processed under the Privacy Policy, consistent with GDPR, the Nigeria Data Protection Act (NDPR), and the Ghana Data Protection Act, as applicable to the Buyer's location and Gloseg's processing activities.
A Buyer User may opt out of marketing communications at any time; transactional and compliance notices cannot be opted out of while the account remains active.

11. Sanctions and export control representations

11.1 Representations

11.1.1 No sanctioned parties

The Buyer represents that it, its beneficial owners, and its authorised Users are not subject to UN, EU, UK, or US sanctions, and are not located in a comprehensively sanctioned jurisdiction. Gloseg screens Organizations and transactions against these lists on an ongoing basis consistent with FATF-aligned AML/KYC expectations.
A Buyer must not use the Platform to procure goods for onward transfer to a sanctioned end user or destination.

12. Suspension for abuse or non-payment

12.1 Grounds

12.1.1 Non-exhaustive list

Gloseg may restrict or suspend a Buyer Organization for: non-payment of an accepted Quote, repeated abandonment of Orders after acceptance, off-platform payment solicitation, harassment of Sellers, fraudulent RFQ activity, rating manipulation, sanctions exposure, or breach of these Terms.

12.2 Effect

12.2.1 What suspension means

A suspended Buyer Organization cannot submit new RFQs or Orders. Live Orders are handled under Clause 14. Suspension does not, by itself, extinguish payment obligations already incurred.

13. Liability and indemnity

13.1 Limitation of liability

13.1.1 Cap

To the maximum extent permitted by law, Gloseg's aggregate liability to a Buyer arising from or connected with use of the Platform is limited to the total platform fees paid by that Buyer Organization in the twelve months preceding the event giving rise to the claim, excluding Escrow funds held for the Buyer's own Orders, which are governed by the Refund & Dispute Resolution Policy.
Gloseg is not liable for the acts or omissions of Sellers, forwarders, insurers, or other third parties introduced through the Platform, except to the extent required by mandatory law.

13.2 Indemnity

13.2.1 Buyer indemnity

The Buyer indemnifies Gloseg against claims, losses, and costs arising from the Buyer's breach of these Terms, its import or export non-compliance, its misuse of Seller information, or its provision of inaccurate RFQ, delivery, or payment information.

14. Termination and effect on live orders

14.1 Termination

14.1.1 By the Buyer

A Buyer Organization may close its account at any time, subject to settlement of all outstanding obligations on live Orders.

14.1.2 By Gloseg

Gloseg may terminate a Buyer Organization's access for material or repeated breach, following the enforcement path described in the Terms of Service.

14.2 Effect on live orders

14.2.1 Wind-down

Termination or suspension does not cancel Orders already formed. Escrow already funded continues to be governed by the Refund & Dispute Resolution Policy through to completion, refund, or Dispute resolution, even after account closure.

15. Governing law and jurisdiction

These Terms are governed by the laws of Ghana. Any dispute arising from these Terms that cannot be resolved informally is subject to arbitration as agreed in the Gloseg Terms of Service, with the courts of Ghana retaining jurisdiction over matters not subject to arbitration.

16. Amendments and notice of change

Gloseg may amend these Terms from time to time. Material changes take effect no earlier than fourteen days after notice is posted on the Platform or sent to the Organization's registered contact. Continued use after the effective date constitutes acceptance.

17. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. These Terms, together with the documents incorporated by reference, constitute the entire agreement between the Buyer and Gloseg regarding buyer activity on the Platform.

Contact

Legal notices, questions about this document, data protection requests and compliance enquiries: legal@gloseg.com

Data subject requests may also be submitted through the Privacy & My Data surface at /privacy/my-data.

Gloseg B2B Limited Accra, Ghana, West Africa