Acceptable Use Policy

Acceptable Use Policy

Gloseg B2B Limited Effective Date: August 16, 2026 Version: 1.2

Definitions

• "Gloseg" means Gloseg B2B Limited, its Ghana headquarters, and its Nigeria and United Kingdom registered entities.
• "Platform" means the Gloseg marketplace, RFQ and quote system, messaging, community forum, academy and webinar content, market intelligence pages, blog, live chat support, and related email and notification systems.
• "Organization" means a registered business entity that owns listings, RFQs, orders, invoices and payouts on the Platform.
• "Member" means an individual user acting under an Organization with the role of owner, admin, manager or member.
• "User" means any Organization or Member using the Platform, including buyers and sellers.
• "Listing" means a product, service or capability record published by a seller Organization.
• "Content" means text, images, documents, attachments, RFQ details, messages, forum posts, reviews and any other material submitted to the Platform.
• "Automated Access" means access to the Platform by scripts, bots, crawlers, scrapers or programmatic clients, including via the API.
• "Sanctioned Party" means a person, entity, vessel or jurisdiction subject to applicable trade, financial or export sanctions.

1. Purpose and scope

1.1 Why this policy exists

This Acceptable Use Policy sets the conduct rules for every surface Gloseg operates: marketplace listings, RFQs and quotes, messaging and attachments, the community forum, academy and webinar content, market intelligence pages, the blog, live chat support, and email notifications and digests. It applies in addition to the Terms of Service, Community Guidelines, Privacy Policy and Cookie Policy.

1.2 Who must comply

1.2.1 All account types

• Organizations and every Member role (owner, admin, manager, member) must comply.
• Organizations are responsible for the conduct of their Members and any staff or agents they authorise to act on the account.
• Sellers must remain established in one of the 54 African countries for the duration of their listing activity. Buyers may be located worldwide but remain subject to this policy.

1.3 Relationship to other policies

This policy does not replace the Terms of Service. Where a conflict arises, the Terms of Service govern account status and contractual remedies, while this policy governs conduct standards and the enforcement ladder set out in Section 10.

2. Permitted business use

2.1 Intended purpose of the Platform

2.1.1 Legitimate trade activity

• Publishing accurate listings for lawful goods and services.
• Issuing and responding to RFQs and quotes in good faith, with intent to transact or genuinely evaluate supply.
• Using messaging to negotiate, share specifications, and exchange legitimate trade documents (invoices, certificates of origin, packing lists, product datasheets).
• Participating in the community forum, academy and webinar content for genuine trade knowledge-sharing.
• Using market intelligence pages and the blog for research relevant to cross-border African trade.

2.2 Reasonable expectation of good faith

Gloseg expects Users to transact and communicate as they would in a face-to-face trade relationship: honestly, promptly, and with accurate representation of capacity, capability and intent.

3. Prohibited content and conduct

3.1 Unlawful goods and services

3.1.1 Absolute prohibition

• Listing, offering, requesting or facilitating trade in goods or services unlawful in the seller's, buyer's, Ghana's, Nigeria's or the United Kingdom's jurisdiction, including counterfeit goods, controlled substances without licence, weapons outside lawful channels, endangered species products, and stolen goods.

3.2 Deceptive listings and pricing

3.2.1 Accuracy requirements

• Listings must state true specifications, quantities, origin, condition and minimum order quantities.
• Prices must reflect genuine offers. Bait pricing intended to lure inquiries before substituting worse terms is prohibited.
• Undisclosed drop-shipping presented as direct manufacture, or misrepresentation of certification and compliance status, is prohibited.

3.3 Spam and unsolicited solicitation

3.3.1 Messaging discipline

• Sending unsolicited bulk messages, repeated duplicate RFQs to harvest contacts, or off-topic promotional messages to Users who have not engaged is prohibited.
• Automated mass-messaging tools not provided by Gloseg are prohibited.

3.4 Harassment and discrimination

3.4.1 Standards of conduct

• Threats, hate speech, discriminatory remarks based on nationality, ethnicity, religion, gender, disability or similar characteristics, and targeted harassment of another User are prohibited on every surface, including messaging and the forum.

3.5 Impersonation of staff or organizations

3.5.1 Identity integrity

• Claiming to be a Gloseg employee, moderator, or a staff badge holder without holding that role is prohibited. Staff badges (gloseg_team, moderator) are role-derived and cannot be self-assigned or purchased.
• Creating an Organization profile or listing that impersonates another real business is prohibited.

3.6 Credential sharing

3.6.1 Account security

• Sharing login credentials between individuals, or operating a Member seat on behalf of an unauthorised third party, is prohibited. Each Member must have their own credentials tied to a natural person.

3.7 Scraping and automated access

3.7.1 Restriction

• Automated Access to extract listings, prices, contact details, RFQs or User data, other than through the documented API under an active agreement, is prohibited.
• Circumventing rate limits, CAPTCHAs or access controls to enable scraping is prohibited.

3.8 Security testing without authorisation

3.8.1 Coordinated disclosure only

• Penetration testing, vulnerability scanning, load testing or similar security testing against Gloseg systems without prior written authorisation from Gloseg is prohibited. Suspected vulnerabilities must be reported to legal@gloseg.com.

3.9 Reverse engineering

3.9.1 Prohibition

• Decompiling, disassembling or reverse engineering Platform software, algorithms (including AI-assisted search, HS code suggestion or ranking logic) is prohibited, except to the extent a mandatory law permits it.

3.10 Interference with platform integrity

3.10.1 No manipulation

• Creating fake accounts, fake reviews, artificial reputation or XP inflation, coordinated voting or liking, or manipulating search ranking through disallowed means is prohibited.
• Introducing excessive load intended to degrade Platform performance for other Users is prohibited.

3.11 Off-platform diversion of transactions

3.11.1 Circumvention

• Using Gloseg to identify a counterparty and then deliberately moving the transaction off-platform to avoid applicable fees, escrow protections, or dispute mechanisms, where such mechanisms are offered for that transaction, is prohibited.

3.12 Contact-detail harvesting

3.12.1 Purpose limitation

• Collecting emails, phone numbers or other contact details from listings, messages or the forum for purposes unrelated to the trade inquiry in which they were shared, including for resale or unrelated marketing, is prohibited.

3.13 Malware and malicious attachments

3.13.1 Attachment safety

• Uploading files containing malware, ransomware, exploit code or disguised executables through messaging attachments, listings, or forum posts is prohibited. Attachments should be limited to trade-relevant document types (PDF, images, spreadsheets, standard office documents).

3.14 Sanctioned-party dealing

3.14.1 Sanctions compliance

• Transacting with, or on behalf of, a Sanctioned Party, or routing trade through a Sanctioned Party or embargoed jurisdiction, is prohibited. Gloseg does not verify sanctions status on behalf of Users; Users remain independently responsible for sanctions screening as described in the AI & Trade Intelligence Notice.

4. Messaging and attachment rules

4.1 Scope of permitted messaging

4.1.1 Business-relevant content

• Messages and attachments must relate to a genuine RFQ, quote, order, or trade relationship. Attachments should not exceed file types and sizes published in Platform help documentation.

4.2 Confidentiality expectations

4.2.1 Handling counterparty information

• Information received through messaging, including pricing and specifications, should not be republished on the forum or externally without the counterparty's consent.

5. Use of platform data and republication limits

5.1 Database and listing data

5.1.1 No bulk republication

• Extracting or republishing Gloseg's listing database, aggregated pricing data, or Organization directories, in whole or in substantial part, on a competing platform or public dataset is prohibited without a written licence from Gloseg.

5.2 Permitted personal use

5.2.1 Individual reference

• Saving individual listings or quotes for personal business reference is permitted. Systematic bulk export beyond individual reference use is not.

6. API and automation expectations

6.1 Authorised automation only

6.1.1 API terms

• Automation must use the documented Gloseg API under an active API agreement. Undocumented endpoints must not be relied upon and may change without notice.

6.2 Fair-use limits and rate limiting

7. Reporting violations

7.1 How to report

7.1.1 Channels

• Users may report suspected violations through in-platform reporting tools, live chat support, or legal@gloseg.com.

7.2 What to include

7.2.1 Useful detail

• Listing, message, thread or order identifiers, a description of the suspected violation, and any supporting evidence.

8. Detection and moderation methods

8.1 How Gloseg identifies violations

8.1.1 Combined methods

• Automated pattern detection (duplicate listings, unusual messaging velocity, known fraud indicators), human moderation review of reported content, and periodic manual audits of high-risk categories.
• AI-assisted tools may flag content for human review; they do not make final enforcement decisions alone, consistent with the AI & Trade Intelligence Notice.

9. Immediate-action triggers

9.1 Conduct warranting immediate restriction

9.1.1 No warning required

• Evidence of sanctioned-party dealing, malware distribution, credential theft, active fraud, or content endangering the safety of a User may result in immediate suspension without prior warning, pending investigation.

10. Enforcement ladder

10.1 Graduated response

10.2 Discretion and proportionality

10.2.1 Case-by-case assessment

• Gloseg considers severity, intent, prior history, and harm caused before selecting a stage. Gloseg may skip stages for severe conduct described in Section 9.

11. Appeal process and indicative timelines

11.1 How to appeal

11.1.1 Submission

• Users may appeal an enforcement action by writing to legal@gloseg.com within 14 calendar days of notice, explaining the grounds for appeal and attaching supporting evidence.

11.2 Indicative timelines

11.3 Outcome

11.3.1 Possible results

• Appeals may result in reinstatement, a reduced enforcement stage, or confirmation of the original decision. Gloseg's decision following appeal is final within Gloseg's internal process, without prejudice to a User's legal rights.

12. Effect of enforcement on live orders and funds

12.1 Order continuity

12.1.1 Protecting counterparties

• Where an account is restricted or suspended, Gloseg will take reasonable steps to allow existing live orders to be completed or wound down fairly, unless the underlying conduct makes continuation unsafe or unlawful.

12.2 Payouts and funds

12.2.1 Held funds

• Funds connected to an order under investigation may be held pending resolution. Gloseg will communicate the status of held funds to the affected Organization through the Platform or by email.

13. Record keeping

13.1 Retention of enforcement records

13.1.1 Evidence and audit trail

• Gloseg retains records of reported violations, moderation decisions, and appeal outcomes for as long as necessary for compliance, audit, dispute resolution and legal defence purposes, consistent with the Privacy Policy.

14. Amendments and notice

14.1 Updates to this policy

14.1.1 Notification

• Gloseg may update this policy to reflect new Platform features, risks, or legal requirements. Material changes will be notified through the Platform or by email at least 14 days before taking effect, except where an urgent security or legal reason requires immediate effect.

15. Governing law and jurisdiction

15.1 Governing law

15.1.1 Ghana law

• This policy is governed by the laws of Ghana. Nothing in this policy limits rights available to Users under mandatory laws of Nigeria, the United Kingdom, or the User's home jurisdiction.

15.2 Jurisdiction

15.2.1 Courts

• Subject to any mandatory consumer or data protection jurisdiction rules, the courts of Ghana have jurisdiction over disputes arising from this policy.

Contact

Legal notices, questions about this document, data protection requests and compliance enquiries: legal@gloseg.com

Data subject requests may also be submitted through the Privacy & My Data surface at /privacy/my-data.

Gloseg B2B Limited Accra, Ghana, West Africa