Shop Policies
Shop Description
Tasty Shito
Payment Policy
Payment Policy for Saa Onaa Tasty Delicacies
1. Accepted Payment Methods:
• Saa Onaa Tasty Delicacies accepts payments via credit/debit card, bank transfer, and other methods as agreed upon with the customer.
• We utilize secure payment gateways to ensure the safety and confidentiality of your payment information.
2. Credit Terms:
• Credit terms may be extended to eligible customers upon completion and approval of a credit application.
• Terms and conditions for credit accounts are subject to negotiation and agreement between Saa Onaa Tasty Delicacies and the customer.
3. Payment Processing:
• Orders must be paid in full before shipment, unless credit terms have been agreed upon in advance.
• Payment processing begins as soon as the order is placed. Orders will only be processed upon receipt of payment.
4. Payment Currency:
• All transactions are conducted in USD. Any foreign exchange or transaction fees are the responsibility of the customer.
5. Sales Tax:
• Sales tax will be applied to orders as required by applicable laws and regulations.
• Tax-exempt customers must provide valid exemption certificates before placing an order to avoid being charged sales tax.
6. Payment Disputes:
• In case of a payment dispute, please contact our customer service department immediately for assistance.
• Saa Onaa Tasty Delicacies reserves the right to suspend services or cancel orders until the dispute is resolved.
7. Refunds and Returns:
• Refunds will be issued in accordance with our Refund Policy.
• Returns are subject to our Return Policy and must be approved by Saa Onaa Tasty Delicacies.
8. Late Payments:
• Late payments may be subject to interest charges or penalties as outlined in our credit terms or as permitted by law.
9. Payment Security:
• We employ industry-standard security measures to protect your payment information.
• Customers are encouraged to keep their payment information secure and confidential.
10. Contact Information:
• For questions regarding our payment policy, please contact us at acofie0@gmail.com.
Policy Last Updated: 18th June 2024
Delivery Policy
Delivery Policy for Saa Onaa Tasty Delicacies
1. Shipping Methods:
• Saa Onaa Tasty Delicacies offers multiple shipping methods based on the destination, size, and urgency of the order.
• Shipping options include standard ground shipping, expedited shipping, and freight options for large orders.
2. Processing Time:
• Orders are processed and prepared for shipment within 10 business days from the date of order placement, unless otherwise specified.
• Custom or bulk orders may require additional processing time, which will be communicated during the order confirmation process.
3. Shipping Charges:
• Shipping charges are calculated based on the weight, dimensions, and destination of the shipment.
• Customers are responsible for all shipping charges unless otherwise agreed upon in writing.
4. Shipping Locations:
• Saa Onaa Tasty Delicacies ships domestically within West African Countries and internationally to select countries.
• For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
5. Delivery Estimates:
• Estimated delivery times are provided during the checkout process based on the selected shipping method and destination.
• These estimates are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary due to factors beyond our control.
6. Tracking Orders:
• Once your order has shipped, you will receive a shipping CONFIRMATION email with tracking information.
• Customers can track their orders online using the provided tracking number or by contacting our customer service team for assistance.
7. Delivery Acceptance:
• It is the responsibility of the customer to ensure someone is available to accept and sign for the delivery.
• If no one is available, the carrier may leave a delivery attempt notice or return the package to the nearest depot for collection.
8. Damaged or Lost Shipments:
• Please inspect your shipment upon delivery for any signs of damage or tampering.
• If your shipment is damaged or lost in transit, please contact us immediately so we can initiate a claim with the shipping carrier.
9. Delivery Exceptions:
• Saa Onaa Tasty Delicacies is not liable for delays in delivery caused by natural disasters, weather conditions, strikes, or other circumstances beyond our control.
• We will make every effort to inform customers of any anticipated delays and work to resolve issues promptly.
10. Contact Information:
• For questions regarding our delivery policy or assistance with an order, please contact us at acofie0@gmail.com.
Policy Last Updated: 18th June 2024
Refund Policy
At Saa Onaa Tasty Delicacies, we value our business customers and aim to provide excellent service at all times. While we strive to ensure customer satisfaction with every purchase, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:
1. Eligibility for Refund:
• Refunds are applicable for eligible items within 7 days from the date of delivery.
• To be eligible for a refund, the item must meet the following criteria:
• Unused and in its original packaging.
• In the same condition as received.
• Not a custom-made or personalized product.
2. Refund Process:
• To initiate a refund, please contact our customer service team at acofie@gmail.com with your order details and reason for the refund request.
• Our team will review your request and may require additional information or documentation.
• Once your request is approved, we will provide you with instructions on how to return the item.
• The customer is responsible for the return shipping costs unless the return is due to our error or the product is defective.
3. Refund Timeframe:
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 days, and a credit will be issued to your original method of payment or as mutually agreed upon.
4. Non-Refundable Items:
• Certain items are non-refundable, including:
• Custom-made or personalized products.
• Clearance items.
• Products damaged due to misuse or neglect.
5. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as appropriate.
6. Cancellation Policy:
• Orders can be canceled within 10 hours of purchase. Please contact us promptly if you wish to cancel your order.
7. Contact Us:
• If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team at acofie0@gmail.com.
Note: This refund policy is subject to change without prior notice. Please refer to the latest version on our website for updates.