trade-assurance

Filing a Dispute: Step-by-Step Process

If you encounter issues with an order, Gloseg's dispute resolution process ensures fair outcomes for both buyers and sellers. ## When to File a Dispute - Product significantly different from description - Quality issues or defects - Missing items from order - Delivery not received - Damaged goods on arrival ## Dispute Timeline - **File within**: 14 days of delivery - **Initial response**: 48 hours - **Evidence deadline**: 7 days - **Resolution**: 7-14 business days ## How to File 1. Go to Orders → Select Order 2. Click "Raise Dispute" 3. Select dispute reason 4. Describe the issue in detail 5. Upload supporting evidence ## Required Evidence ### For Buyers: - Photos/videos of received goods - Original product listing screenshots - Communication records - Inspection reports (if any) ### For Sellers: - Production photos - Packing records - Shipping documents - Quality inspection…