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Dispute Resolution Process

# Dispute Resolution Process Fair resolution when issues arise in transactions. ## When to Open a Dispute Open a dispute if: - Product significantly differs from listing - Order never arrived - Wrong product received - Major quality issues - Seller unresponsive ## Do NOT Open Dispute If - Minor variation (acceptable tolerance) - You haven't contacted seller - 14-day period expired - Buyer's remorse ## Dispute Process ### Step 1: Contact Seller (Required) Before disputing: - Message the seller - Explain the issue - Propose resolution - Wait 48 hours ### Step 2: Open Dispute If unresolved: 1. Go to Order Details 2. Click "Open Dispute" 3. Select dispute type 4. Describe the issue 5. Upload evidence ### Step 3: Seller Response Seller has 72 hours to: - Accept your claim - Propose alternative - Contest with evidence ### Step 4: Mediation If no agreement: - Gloseg reviews case - May request…