trade-assurance

Money-Back Guarantee Terms

Understand the specific terms and conditions of Gloseg's money-back guarantee. ## Guarantee Overview Gloseg guarantees your money back when sellers fail to meet their obligations under Trade Assurance. ## Qualifying Conditions You're eligible for full refund when: - Product never delivered (confirmed by tracking) - Product significantly different from description - Product defective and seller won't remedy - Seller fails to ship within agreed timeline ## Partial Refund Conditions Partial refunds apply when: - Minor quality differences exist - Partial shipment received - Damage to portion of order - Negotiated settlement agreed ## Exclusions Guarantee does NOT cover: - Buyer's remorse or change of mind - Customized products matching specifications - Issues from buyer-provided designs - Damage after delivery confirmation - Claims filed after 15-day window - Off-platform payments ##…