trust-safety

Reporting Problems and Issues

# Reporting Problems and Issues How to report issues and get help on Gloseg. ## Types of Issues ### Transaction Issues - Order not received - Wrong product - Quality problems - Shipping delays ### Account Issues - Login problems - Profile errors - Verification issues - Payment setup ### Safety Issues - Suspicious activity - Fraud attempts - Harassment - Policy violations ## How to Report ### Transaction Problems 1. Go to Orders 2. Select the order 3. Click "Report Issue" 4. Choose issue type 5. Describe problem 6. Upload evidence ### Safety Concerns 1. Go to Help Center 2. Click "Report Safety Issue" 3. Select category 4. Provide details 5. Include evidence if available ### User Reports 1. Visit user's profile 2. Click "Report User" 3. Select reason 4. Add explanation ## What to Include ### Good Report ✅ Clear description ✅ Order/transaction ID ✅ Screenshots/photos ✅ Timeline of events…