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Refund Policy and Process

# Refund Policy and Process Understanding refunds on Gloseg for fair transactions. ## Refund Eligibility ### Full Refund - Order not shipped - Significantly not as described - Wrong item received - Major quality defects - Incomplete order ### Partial Refund - Minor quality issues - Partial non-delivery - Negotiated resolution ### No Refund - Buyer's remorse - Used/damaged after receipt - Dispute filed after 14 days - False claims ## Refund Timeline | Type | Processing | |------|-----------| | Cancellation (before shipping) | 1-3 days | | Dispute resolved | 3-5 days | | Chargeback | 5-10 days | ## How to Request Refund ### Before Shipping 1. Go to Order Details 2. Click "Cancel Order" 3. Confirm cancellation 4. Refund processed automatically ### After Delivery 1. Open dispute within 14 days 2. Select reason 3. Provide evidence (photos, videos) 4. Await mediation ## Dispute Resolution…