trade-assurance

How to File a Trade Assurance Claim

Step-by-step guide to opening a dispute and claiming Trade Assurance protection. ## When to File a Claim File a claim when: - You received wrong or defective products - Products don't match the listing description - Your order never arrived - Significant quality issues exist ## Before Filing 1. Contact the seller first through Gloseg messages 2. Explain the issue clearly with photos/videos 3. Allow 48 hours for seller response 4. If unresolved, proceed with formal claim ## Filing Process 1. Go to Orders → Select the order 2. Click "Open Dispute" 3. Select the issue type 4. Provide detailed description 5. Upload evidence (photos, videos, documents) 6. Submit claim ## Required Evidence - Clear photos of the product received - Photos showing defects or differences - Comparison with listing images - Shipping documents - Communication history with seller ## What Happens Next 1. Seller has 5…