trade-assurance

Understanding the Mediation Process

How Gloseg mediates disputes between buyers and sellers fairly. ## Mediation Overview When buyer and seller cannot resolve a dispute directly, Gloseg's Trade Assurance team steps in as neutral mediator. ## Mediation Stages ### Stage 1: Initial Review (1-2 days) - Both parties' evidence reviewed - Case assigned to mediator - Missing information requested ### Stage 2: Communication Phase (3-5 days) - Mediator contacts both parties - Additional clarification sought - Settlement options presented ### Stage 3: Decision Phase (2-3 days) - Final evidence evaluation - Decision made based on facts - Both parties notified ## Mediator Responsibilities - Remain neutral and fair - Consider all evidence equally - Apply Gloseg's policies consistently - Communicate clearly with both parties ## Your Responsibilities - Respond within 3 days to requests - Provide requested evidence promptly - Keep…