trade-assurance

Evidence Requirements for Disputes

Learn what evidence you need to support your Trade Assurance claim successfully. ## Why Evidence Matters Strong evidence helps Gloseg's mediation team make fair decisions quickly. Insufficient evidence may result in claim denial. ## Essential Evidence ### For Quality Issues - Clear photos of product received (multiple angles) - Close-up shots of defects - Screenshots of original product listing - Measurement comparisons if size issues - Video showing functionality problems ### For Non-Delivery - Tracking information showing no delivery - Screenshot of carrier's delivery status - Photo of delivered location (if wrong address) - Customs documentation if held ### For Wrong Items - Photo of items received vs. ordered - Invoice/packing list comparison - Product codes/SKUs if visible ## Evidence Quality Guidelines ### Photos - Well-lit, clear images - Include ruler for scale when relevant -…